Service Technician

Position: Service Technician

Pay:$18/hr.-$30/hr.

Shift:1st

Location: Rockville, IN

Overview:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.May require some direction or guidance from the Service Manager or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and/or turf equipment and established Ag Management Solutions (AMS) products.
• Participates in required Service EDUCATE Training programs.
• Supports customer clinics.
• Review and explain any maintenance, repair, or other service concerns directly with the customer and documents on work order.
• Promote and sell dealer service programs directly to customers.
• Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle.
• Maintains current knowledge of John Deere and competitive products.
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
• Follows all safety rules and regulations in performing work assignments.
• Complete all reports and forms required in conjunction with work assignments.
• Account for all time and material used in performing assigned duties.
• Maintain a safe working environment and adhere to company safety program at all times.

Experience, Education, Skills and Knowledge:

• 3+ years of experience performing on-site service repairs.
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to lift at least 75 lbs. repeatedly.
• Advanced or Master Service Technician certification preferred.
• High School Diploma or equivalent experience required; Associates degree preferred.
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred.

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