Inside Sales - Customer Service Representative

JOB DESRIPTION

CUSTOMER SERVICE / INSIDE SALES REPRESENTATIVE

SAYLITE HOLDINGS LLC operates business units under Saylite, Mobern, and Vantage Lighting. Vantage® is a product family that encompasses LED lighting fixtures engineered with particular attributes that support the specification requirements of the downlighting, cylinder and high / low bay marketplace. Vantage® Lighting operates its primary facility in East Providence, Rhode Island.

DESCRIPTION - The Customer Service / Inside Sales Representative for Vantage® will be responsible for customer service and inside sales activities of the Company relative to Vantage®. This position is a newly created position due to growth, and will report directly to the Customer Service / Inside Team Lead.

RESPONSIBILITIES -

• Receive calls from sales agents and customers and process accordingly
• Retrieve purchase orders from customers, validating detail and entering into system
• Contact sales agents and customers to promote business
• Produce quotes for agents and customers as requested
• Follow up for outstanding quotes to determine close date or issues
• All such other activities as directed, and for the good of Vantage®

REQUIREMENTS -

• Minimum 3 years experience in Customer Service / Inside Sales role within a manufacturing environment. Lighting experience is a plus
• Ability to read product specification sheets
• Eagerness to contact sales agents and customers to promote business
• Ability to learn low level technical product attributes
• High School diploma, and Bachelor's Degree will be favored
• To work at the manufacturing facility Mon - Fri 8:00am- 5:00pm in East Providence, RI

CLASSIFICATION

• Full time hourly
• Administrative

Note: The statements herein are intended to describe the general nature & levels of the work performed by employees, but are not a complete list of responsibilities, duties, & skills required of personnel so classified. Furthermore, they do not establish a contract for employment & are subject to change at the discretion of the employer.