Healthcare Property and Facilities Director

Healthcare Property and Facilities Director

Regulatory & Facilities

About CREF

Cref is dedicated to providing strategic real estate solutions, focused on helping organizations maximize their physical infrastructure. By enhancing resiliency, improving user experiences, reducing costs, and unlocking capital, Cref plays a critical role in ensuring facilities are not just spaces but strategic assets that drive organizational success.

Redefining real estate management through innovation and strategic partnership, we specialize in offering long-term, integrated solutions tailored to address industry specific complexities. By partnering with leading operators, we focus on resolving our clients’ challenges and ensuring a streamlined approach to real estate. This approach not only fosters growth and innovation but instills a sense of purpose and achievement across all of our clients’ business objectives.

Healthcare Property and Facilities Director

The Healthcare Property and Facilities Director will provide management oversight for properties and buildings, maintenance, repair, vendors and contracts, and other facilities operations for our healthcare client. Oversight includes five micro-hospital locations within the Lehigh Valley of Pennsylvania.

The Healthcare Property and Facilities Director will have extensive expertise in property and/or facilities management within a hospital or healthcare setting, including extensive experience effectively communicating with clients, vendors, and other stakeholders. The person in this role will also have exceptional leadership, problem-solving, and communication skills.

Cref seeks an innovative and collaborative leader with a strong customer service approach.  The Director will promote service excellence by developing and maintaining positive relationships with customers, team members, and clinical staff. The Director will ensure the highest quality of care by performing his/her responsibilities according to the highest professional standards. Technical healthcare facilities management knowledge is a must. The Director must be a visible leader, comfortable managing and implementing change.

Core Responsibilities

• Manage the daily operations of various commercial/healthcare properties, including property improvement initiatives and related budgets.
• Manage and monitor building operations of all systems, including mechanical, electrical, plumbing, HVAC, safety, and waste management.
• Track work orders for quality, adherence to service standards, and budget guidelines.
• Ensure service and safety standards are adhered to.
• Train employees in best practices for maintenance work, service and safety standards, and local laws and regulations.

• Manage vendors and contracts (g., food service, security, maintenance engineering, etc.).
• Evaluate and address vendor performance.
• Ensure the facility is being properly maintained and operated to Client standards.
• Continuously evaluate systems, equipment, etc. to determine issues, or needed maintenance or repairs, and take the necessary steps to successfully address these issues.
• Ensure support is in place for seasonal weather that has the risk of impacting operations of each assigned property.

Specific Competencies

Among the competencies required for this role, the successful candidate will:

• Possess an innovative approach to solving facility issues.
• Bring a positive and accessible leadership approach, while clearly communicating goals and objectives for Departments managed.
• Use appropriate interpersonal styles to establish effective relationships with customers and internal partners while interacting in a manner that promotes openness and trust.
• Translate strategic priorities into operational reality; align communication, accountabilities, resource capabilities, internal processes, and ongoing measurement systems to ensure strategic priorities yield measurable and sustainable results.
• Refine systems, processes, and metrics to manage daily maintenance and operations effectively.
• Create a high level of service performance with a patient satisfaction focus.
• Communicate honestly and effectively with direct reports, hospital staff, and senior leadership while maintaining a culture of accountability, respect, and understanding.
• Provide feedback, instruction, and developmental guidance to help others excel in their current or future job responsibilities; plan and support the development of individual skills and abilities.

Essential Skills and Experience

The successful candidate will possess a Bachelor’s degree in Real Estate, Business Administration, Facilities Management or similar degree, or equivalent relevant field experience. Five to eight years of experience as a Property and/or Facilities Manager within healthcare is required, as are proven strategic leadership skills.

The Director will demonstrate the ability to prioritize, plan and organize work, and use time efficiently while developing realistic action plans. The person in this role must adapt quickly to changes in scope or direction. Excellent communication and interpersonal skills with the ability to effectively communicate with all internal and external stakeholders is required. Working knowledge of hospital operations and related regulations (The Joint Commission, NFPA, and local authorities).

Reporting Structure

Reports to the Senior Director, Emergency Project Management

Work Location

Lehigh Valley, PA

Travel

~25%, including travel across PA and outside PA as the need arises.

Why CREF?

Cref is committed to finding the best talent to support our growth.  Our success is rooted in our commitment to remain the leader in providing strategic real estate solutions through our dedication to continuous improvement, engaging our people, and delivering on our promise to help organizations more efficiently and productively manage their real estate assets.

At Cref, we want our employees to have a peace of mind when caring for themselves and their families. We offer a competitive salary, generous benefits package, and the opportunity to work on a growing and innovative team.

Cref is an equal opportunity employer. If you require accommodation due to a disability in order to complete the application process, please contact Human Resources at 508-562-4181 or submit a request in writing to jchace@cref.com. All applicants will be considered for employment without attention to race, age, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, parental and marital status, genetic information, disability or protected veteran status.

Our Commitment to Diversity, Equity, & Inclusion: Cref is committed to creating a dynamic work environment that values diversity and inclusion and represents employees across a variety of skill sets. We are dedicated to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment.

Cref is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.