IT Systems Engineer, 32697518

Cypress HCM

San Francisco, CA

$75 to $83 Hourly
Full-Time

Job Description

Company Info

Job Description

IT Systems Engineer, 32697518

Duties:

Serve as technical point of contact for Jira, Confluence and Jira Service Management
Design, build and maintain Jira Software and Service Management Projects, workflows including project workflows, screen schemes, permission schemes, notification schemes required to support on-boarding and off-boarding activities.
Design, build and maintain inter-project data flows, automations to support complex business processes.
Build and manage workflow automations using Groovy scripts, Jira automations and other custom scripting languages and services required to support the new processes.
Document and manage all work within Jira as stories and tasks.
Create technical documentation for all scripts and integration points for Jira and Jira Service Management.
Create security architecture that can support project level, issue type, issue and field level security. project and issue level security based on user role, LDAP metadata such as users title, team etc
Develop reporting (analytical) capabilities required by the project including custom fields required to integrate with EazyBI, our Jira reporting solution. Enable analytical capabilities on built projects using OOB jira reporting, eazyBI and other internal analytical tools as per required by business
Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE —> PROD
Experience with Structure plugin preferred for more traditional waterfall view of the portfolio and projects within an organization
Experience debugging, upgrading and maintaining plugins for Jira / Confluence
Experience maintaining, patching and upgrading the underlying infrastructure of Jira/Confluence (servers, database, load balancers, etc)
Experience with with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issuetype development
Plugins configuration and management
Email customization using templates updating existing and creating new templates

Requirements:

3+ years as an Atlassian expert with the Atlassian Data Center platform with JIRA, JIRA Service Management and Confluence applications
Experience working in an agile software development framework
Excellent documentation skills to create Jira stories, tasks and other project artifacts
Hands-on experience using JIRA REST APIs for integration with other tools.
Atlassian certification for JIRA, JIRA Service Management and Confluence, with experience with deployment and management of the previously mentioned applications in an Atlassian Data Center configuration.
Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment.
Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements.
Effective documentation skills to properly define new policies, run books, change requests, requirements documents
Experience working in a service management environment where IT organizations adhere to ITIL processes including request fulfillment, Incident management, change management, problem management.
Experience with Structure plugin for more traditional waterfall view of the portfolio and projects within an organization
Experience with with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issuetype development
Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives
Experience writing custom plugins and scripts for the Atlassian Suite.

Preferred Skills:

Bachelor’s degree preferred
Familiarity with Java, Groovy, Apache Tomcat, APIs, SSL, and Postgres preferred
Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE —> PROD
Experience with Atlassian Portfolio preferred to manage an organization’s portfolio and resource management
Experience working with the following JIRA Service Management plugins is preferred: Refined Theme for JSD, Candylio CSAT, Extensions, Canned Responses, Similar Issues, Active Directory User sync

Compensation: