Client Relations Account Specialist

Location:  Laurel, Maryland  / Monday through Friday / $66,500 Annual Salary / Remote with Daily Local Travel

Are you tired of feeling like just another number on an employee roster? Consider joining our HandCraft family! We value each team member and appreciate how your role impacts our customers. Fostering a culture of collaboration, integrity, initiative, and good old fashioned hard work, we hire people who are passionate about doing the right thing. If this sounds like you, Let's Talk !

HandCraft Linen Services is looking for a Client Relations Account Specialist for our territory in Maryland including DC.  This position will be based out of Laurel, Maryland. 

The Client Relations Specialist is the face of HandCraft and acts as the mediator between the client and the Company. The CRS is responsible for providing the highest level of client service/satisfaction/support to their assigned healthcare customers. The CRS will partner with their assigned Customer Data Analyst to provide support and recommendations to all assigned clients utilizing data analysis, tracking, training, and education as well as face to face interaction.

                Please Note: This is not a sales position and HandCraft will not be offering any relocation assistance for this position.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build and maintain relationships with key personnel at each assigned facility to ensure client satisfaction and account retention.
• Know and understand products and services offered by HandCraft and ability to make recommendations to clients.
• Provide effective customer service through education, consultation, and individual support to assigned accounts.
• Contact customer upon sale of a new contract. Plan and execute new account installations.
• Conduct client visits daily, answer client questions, and document visit outcome in Salesforce.
• Serve as the primary liaison for customer service issues related to assigned accounts.
• Ensure linen/scrub quality/quantity issues are appropriately resolved.
• Escalate and follow up on unresolved service issues with customers, management, transportation, and production as needed.
• Facilitate best practices to optimize efficiency efforts.
• Conduct regular inventory scans using RFID technology.
• Negotiate and renew client contracts.
• Identify and cultivate opportunities for new business/addition of products with existing customers.

REQUIRED SKILLS AND EXPERIENCE:

• Must have a friendly, Positive attitude.
• This position does involve walking long distances. 
• High School Diploma or GED. College Degree Preferred.
• Previous experience working in a service-oriented role. Prior account management experience preferred.
• Must be able speak and read the English language.
• Ability to use various computer programs including Microsoft Office Suite and Customer Relations Software packages.
• Demonstrated ability to work effectively with a variety of personalities and deal with occasional conflict.
• Ability to adapt to a growing market as new clients are regularly added.
• Possess a valid driver's license with a good driving record.
• Excellent problem-solving skills.
• Outstanding written and verbal communication skills.

BENEFITS

• Career Advancement Opportunities
• Health Insurance
• Dental Insurance
• Life Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Employee Assistance Program
• Employee Referral Program
• Employee Discount Program
• Paid Training
• 401K with Match
• Birthdays are a Paid Holiday

NOTE:  Please be sure to apply with an up-to-date resume, any gaps in employment should be explained.   Resumes that are not updated or have unexplained gaps will not be given priority.

Additionally, we will not be offering any relocation assistance for this position.

COVID Vaccination:  HandCraft Linen and Uniform Services encourages all current and new employees to be vaccinated against COVID-19.

HandCraft Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Please note that the questions contained in this job posting are our sole intellectual property. We recognize and respect the amount of time you are about to invest by applying to this open position. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.