REMOTE VETERINARY RECEPTIONIST CSR

Green Dog Veterinary Center

Los Angeles, CA

Expired: 12 days ago Applications are no longer accepted.

$12 to $20 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Dream Client Services Job for Veterinary Clinic in Venice and Sherman Oaks

Nothing is more stressful than having clients lined up in front of you with phones ringing off the hook while you try to finish a client call. We’ve all been there.

At Green Dog we believe that great client service means being able to focus on the People and Pets in our clinic. We accomplish this by employing a remote phone team that handles our inbound call traffic so our in-house service team can engage with and improve our client’s experience. Because of this method, our in-house service team stays connected to our clients, their pets, and the medical team constantly.

Our highly skilled team is compassionate, happy, and effective.

We seek experienced Personal Service Professionals who are not afraid to think outside the box and contribute to all aspects of a veterinary practice. Professionals who enjoy being productive in a calm organized environment and who long to feel part of a mid-sized family-oriented team.

Why Us?

Outpatient Only, No Holidays, Not a 24-Hour Practice
Seamless remote work
Easy Going Approach (Animal Care is stressful enough as-is)
Competitive Salary and Bonus commensurate with experience
Lifestyle focused Benefits package including:
- Generous PTO
- Medical, Dental, Vision
- Bonus Opportunity
- 401K
- And more...

Why You?

It's all about Character. We care for those who care for the animals. Come rain or shine, animal care professionals work tirelessly to care for every pet they encounter. Green Dog supports these people. We cultivate an environment of constant mutual respect, integrity, and honesty where nothing inhibits the professional care of every pet and person we encounter.

What you do

Under direction from management, the remote CSR performs a wide range of activities related to client communication, including handling a high call volume, texting, accurate medical record keeping, and discretionary activities that support effective business operations.

What you need to be passionate about  

Compassion for clients, and pets, and an empathetic nature.
Exceptional customer service skills and ability to relay medical information to clients.
Ability to take information obtained from clients, staff, and other sources, discern what is credible, and assess the hospital and its operation objectively.
Ability to plan, organize, and effectively execute daily tasks.
Great communication skills, both written and oral.
Strong computer competence.
Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Requirements

Must be available to work most weekends

Education and Experience 

High School Diploma.
Minimum 2 Years in a direct customer service-related role in a veterinary clinic*****

Compensation Information 

Full-time only (five days a week)
$12-$20 Per Hour based on geographic location and experience

Company Description

While we are renowned for our expertise in dentistry, we also handle a substantial number of general wellness appointments daily, ensuring a well-rounded veterinary experience for our team. Our facility boasts board-certified internists and cardiologists, advanced imaging capabilities, and even a brand new, barista-quality espresso machine.

Before you submit your application, we want you to get to know us on a personal level and understand our values. Take the time to decide if we are the kind of people you would love to have numerous coffee chats with.

Why Does Green Dog Exist?

At Green Dog, our mission is to create optimal animal healthcare and wellness through an employee-first model of operation. We believe that exceptional animal medicine stems from prioritizing great people-care.

What Does Green Dog Believe?

We firmly believe that by making employees' work lives easier, we create the best version of animal care. Cultivating a human-first environment, equipping our team members with the best tools for their work, and reducing reliance on inefficient processes all contribute to an enhanced experience for everyone involved.

Who Are We Looking For?

We continually review, assess, and gather feedback from our existing team members to identify the core attributes that make our best employees stand out. We have found that the following six attributes are crucial for success at Green Dog:

ICARE:

INTEGRITY - Do the Right thing, regardless of how hard.
COMPASSION - Selfless acts of understanding, empathizing with, and alleviating the suffering of others.
ACCOUNTABILITY - Willingness to take responsibility for one's actions, decisions, and their consequences.
RELIABILITY - Being where and doing what you say you will and able to be counted on by others.
EDUCATION - You can never stop learning, being a lifelong student.
If you have read this far and still believe that we are the kind of people you'd love to work alongside, we are eager to hear from you.

Why Green Dog?

- Outpatient-only practice with no holiday work and no 24-hour shifts
- No walk-in emergency cases
- Consistently fully staffed days
- Desirable locations in Venice, Van Nuys, and Sherman Oaks.
- A brand-new, 10,000 sq. ft. facility in beautiful Venice, near the beach
-World class ground up built new clinic in Van Nuys opening soon
- Mentorship opportunities in internal medicine, GP, and dentistry.
- Excellent work-life balance
- We maintain an easy-going approach, understanding the inherent stress of animal care
- Competitive salary and bonus structure commensurate with experience
- Lifestyle-focused benefits package, including:
- Continued education opportunities
- Generous time off
- Travel opportunities
- Medical and dental insurance
- Bonus opportunities
- And more...

Why Work Here?

At Green Dog, our mission is to create optimal animal healthcare and wellness through an employee-first model of operation.

While we are renowned for our expertise in dentistry, we also handle a substantial number of general wellness appointments daily, ensuring a well-rounded veterinary experience for our team. Our facility boasts board-certified internists and cardiologists, advanced imaging capabilities, and even a brand new, barista-quality espresso machine. Before you submit your application, we want you to get to know us on a personal level and understand our values. Take the time to decide if we are the kind of people you would love to have numerous coffee chats with. Why Does Green Dog Exist? At Green Dog, our mission is to create optimal animal healthcare and wellness through an employee-first model of operation. We believe that exceptional animal medicine stems from prioritizing great people-care. What Does Green Dog Believe? We firmly believe that by making employees' work lives easier, we create the best version of animal care. Cultivating a human-first environment, equipping our team members with the best tools for their work, and reducing reliance on inefficient processes all contribute to an enhanced experience for everyone involved. Who Are We Looking For? We continually review, assess, and gather feedback from our existing team members to identify the core attributes that make our best employees stand out. We have found that the following six attributes are crucial for success at Green Dog: ICARE: INTEGRITY - Do the Right thing, regardless of how hard. COMPASSION - Selfless acts of understanding, empathizing with, and alleviating the suffering of others. ACCOUNTABILITY - Willingness to take responsibility for one's actions, decisions, and their consequences. RELIABILITY - Being where and doing what you say you will and able to be counted on by others. EDUCATION - You can never stop learning, being a lifelong student. If you have read this far and still believe that we are the kind of people you'd love to work alongside, we are eager to hear from you. Why Green Dog? - Outpatient-only practice with no holiday work and no 24-hour shifts - No walk-in emergency cases - Consistently fully staffed days - Desirable locations in Venice, Van Nuys, and Sherman Oaks. - A brand-new, 10,000 sq. ft. facility in beautiful Venice, near the beach -World class ground up built new clinic in Van Nuys opening soon - Mentorship opportunities in internal medicine, GP, and dentistry. - Excellent work-life balance - We maintain an easy-going approach, understanding the inherent stress of animal care - Competitive salary and bonus structure commensurate with experience - Lifestyle-focused benefits package, including: - Continued education opportunities - Generous time off - Travel opportunities - Medical and dental insurance - Bonus opportunities - And more...