Cage Operations Supervisor

Role Responsibilities:

• Review staffing levels and customer flow and assign work areas to team members.
• Review and approve check-cashing transactions as required.
• Monitor checkout money to determine fill requirements.
• Review close out procedures by cashiers, ensure drawer balances and note all variances.
• Investigate equipment or facility problems and notify shift manager.
• Investigate and resolve guest complaints or concerns in accordance with standard procedures.
• Train new team members and update all employees on new procedures or policies.
• Assists the Cashier Shift Manager in performance of duties and assumes full responsibility in their absence.
• Monitors casino cashiering activities on the front line, in the specialty banks, in the main bank and redemption areas.
• Assists in the preparation and coordination of scheduling casino cashiering team.
• Works specialty bank or front line upon request.
• Ensure team members are ready to provide great service.
• Help team achieve service goals.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills, & Abilities:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements:

• High school diploma or GED required.
• A minimum of 1-2 years related experience required.
• A minimum of 1 year supervisory experience required.
• Ability to communicate with all levels of management in a clear, friendly, and confident manner.
• Must be able to get along with fellow team members and work as a team.
• Must present a well-groomed appearance.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be self-motivated and be able to handle more than one function at a time by being well organized.
• Must be able to read, write, speak and understand English.
• Good mathematical and clerical aptitude for accurate record keeping.
• Excellent customer service skills a must.

License Requirements

• Ability to obtain and maintain an Ohio Casino Control Commission Gaming Occupational License, and a Sports Gaming Employee License