Temporary Customer Service Representative

Staffpros

Menomonee Falls, WI

Expired: over a month ago Applications are no longer accepted.

$17 to $20 Hourly
Temporary

Job Description

SUMMARY

Under the direction of the Customer Service Supervisor, the Customer Service Representative provides an exceptional experience to customers and sales reps requesting order status, pricing and product lead-time information. The Customer Service Representative I will also provide administrative support through the Customer Service department.

DUTIES AND RESPONSIBILITIES

Provide information to sales reps or customers regarding status of order and/ or updates.
Seamlessly route calls through the Customer Service department.
Prepare, submit, follow up and close all freight claims with carriers.
Scan and index documents into electronic filing system,
Provide backup for reception and mailroom support (sorting and coordinating bulk mailings).
Provide support to order processing team.
Process documentation for return authorizations, credit memos and invoices.
Generate general letters requested by customers
Create and maintain documented processes as necessary.

Hours: Can be flexible to an extent but would prefer 8am-4pm