Youth Access Point Case Manager/Navigator

3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city's few Youth Access Points

3rd Street is a Youth Coordinated Entry Site to San Francisco's network of housing support services. Youth who are 18-24 years old and experiencing housing instability or homelessness can come to 3rd Street to access City & County Housing Assessments for services, wrap-around support resources, and referrals to onsite or Citywide services.

As a YAP Case Managers/Navigator, you will help youth prepare for their housing referral and or move in to live on their own. You will teach and model-independent living skills like personal hygiene, cleaning and cooking, budgeting, food shopping, and working effectively with your housemates, neighbors, and landlords with outside referrals and supportive services. You will also offer referrals to 3rd Street's wrap-around support services that can help clients get a job, go to school, and meet with a therapist or receive medical care.

Duties & Responsibilities:

• Youth Coordinated Entry intake and assessment, trauma screening
• Resource brokerage and referral as needed
• Case coordination and advocacy within agency and with other CBO's
• Follow up and after care and record keeping in assigned database
• Meeting with rehoused clients twice a month or as needed
• Support Rapid Rehousing Coordinator in all aspects of HomePoint (3rd Street's Rapid
• Rehousing program)
• Develop and implement policies for 3rd St's Youth Access Point
• Design & maintain YCE access office
• Provide immediate support to youth (hygiene supplies, food, etc)
• Designing individual support & transition plan with youth
• Attend community, city, & regional housing meetings
• Support for staff & youth in 3rd Street programming as needed
• Maintain professional standards of performance, demeanor and appearance at all times
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description
• Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
• Maintain an awareness of the agency's mission and work to promote the positive individual and social change goals it embodies.
• Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve.
• Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
• Maintaining the strictest of confidentiality.

About you:

• Skills, Knowledge, and Abilities (SKA):
  • Ability to work with a diverse staff and excel in a multicultural environment.
  • Ability to work with homeless youth and with diverse staff, clients, and volunteers.
  • Ability to notice symptoms of use and abuse, recovery, and treatment philosophies.
  • Ability to provide substance abuse counseling.
  • Ability to work with minimal to moderate supervision
  • Working knowledge of issues facing youth.
  • Ability to multi-task and efficiently manage priority action items
  • Ability to maintain a professional demeanor with great interpersonal and communication skills
  • Ability to multi-task with the capacity to learn quickly and integrate efficiently
  • Ability to connect with our youth
  • Exceptional organizational skills with reliability and consistency in work performance
  • Flexibility with a team player mentality
  • An extreme focus on good judgment with a proactive approach to problem-solving
  • Must be a self-starter with excellent follow-through skills.
  • Proficient in Google Suite

• Education & Experience:
  • Bachelors in related field OR equivalent work
  • 2-3 years of experience working with high-risk and homeless youth.
  • Experience in using the ONE System preferred
  • Experience with US Department of Housing and Urban Development (HUD) programs a plus
  • Bilingual Spanish a plus.

• Physical demands:
  • Valid California Driver's License and clean driving record required. Must also have daily access to a car.

General info:

• This position is a salaried, exempt, and full-time position.
• This position's worksite is in our Housing Office in the Bayview/Hunters Point neighborhood.
• This position reports to the Associate Director of Housing.

Compensation and benefits:

• This position has an annual salary of $62,400.
• We offer comprehensive benefits package, including health, dental, vision, 403b, generous time off (vacation, sick, and holidays), and more!

EEOC statement:

3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records.