Customer Service Representative- **Bonus included after 90 days**

IMMEDIATELY HIRING/MULTIPLE POSITIONS!!!

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls/chats, customer issues, customer service inquiries, and identifying and assessing customer needs to achieve satisfaction. Computer efficiency and literacy is required.

Responsibilities:

• Manage large amounts of incoming phone calls

• Identify and assess customers’ needs to achieve satisfaction

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets and call handling quotas

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Requirements and Skills:

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma