Digital Channel & Payments Specialist

Provide daily support to Operations by performing a variety of functions related ATM, Debit Card and ACH claims, card maintenance, card fraud activity, and digital & payment channels.

DUTIES (ESSENTIAL FUNCTIONS):

• Provide support for questions related to the Debit and ATM cards, Reg E and non-Reg E claims, Digital & Payment Channels, including Retail Online, Business Online, Mobile Banking, Bill Payment, External Transfer and Person-to-Person payments
• Investigate reported issues related to customer access of Digital & Payment Channels. May include working directly with Bank Customer, Retail, and various vendors who manage and support the solutions
• Assist the Card Fraud and Claims Analyst with the processing of fraudulent Debit and ATM Card transaction claims (Reg E) as well as Non-Reg E dispute claims and chargebacks. Claim Processing to include document review, research and investigation, as well as the processing of timely credit and debit transactions related to the claim, and the mailing of customer communications
• Assist with completing the compromised Debit and ATM Card process which includes notifying a predetermined list of Bank employees, notifying the affected customers, performing necessary maintenance, and assisting with the reordering of Debit/ATM Cards for the affected customers
• Tag fraudulent transactions within MasterCard Connect
• Daily review of card block maintenance
• ATM Deposit review including approving or rejecting exceptions and reporting suspicious activity
• Assist with ACH error resolution claims including claim investigation, returns using the proper return code, timely credit, and customer communication
• Act as backup subject matter expert for ATM, debit card, and ACH claims
• Perform backup for other various functions within Operations
• Perform other similar duties as requested by the Digital Channel & Payments Supervisor

Physical Demands of Position:

Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerance, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate level of noise, intensity in a traditional office setting.

JOB SKILLS/QUALIFICATIONS/REQUIREMENTS:

• 3-5 years of retail and/or operational banking experience
• Accuracy and attention to detail
• Teller/Customer Service experience
• Ability to analyze and mitigate operational risk
• Excellent communication skills-verbal & written
• Experience using Microsoft Word/Excel/Outlook
• Basic accounting knowledge

Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.