VOIP Technician

We are looking for a VOIP Technician to join our team.

Position Overview:

The client’s DoITS is seeking VOIP Technician to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These on-site position with potential on-call.

Key Responsibilities:

• Provides technical support to County employees using various telecommunications and network systems.
• Provides technical support to County employees using Cisco VoIP end points.
• Coordinating with vendors and customers for VoIP phone installations or service break fix.
• Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
• Monitors and ensures systems meet business and performance needs.
• Technical implementation of telecommunications and network infrastructures.
• Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
• Responds to system emergencies as required.
• Performs other duties of a similar nature or level.

Qualifications:

• 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
• Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
• Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
• Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
• General understanding of IP and transport network topologies

Preferred Experience:

• Experience working in a Cisco network/Telecomm Environment preferred.
• Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus Telecommunications systems administration principles.
• Provide customer support for VoIP systems such as Cisco IP Phone end points.
• Repair and perform preventative maintenance on systems.
• Perform network and telecommunications system incident investigation.
• Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, network infrastructure and trunk circuits.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, with matching)
• Life Insurance Plan
• PTO
• Short Term & Long-Term Disability
• Internet & Phone Allowance (for applicable roles)
• Wellness Resources (EAP)
• Pet Insurance
• Work-Life balance
• Flexible Hours
• Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.