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Voip Analyst Jobs (NOW HIRING)

Frey Consulting Group

VOIP Systems Tech

Terre Haute, IN · On-site

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

Provides weekly reports of VoIP Team's activities to management. * Responsible for the ... Detail-oriented technical and strong analytical skills

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

Provides weekly reports of VoIP Team's activities to management. * Responsible for the ... Detail-oriented technical and strong analytical skills Powered by JazzHR S02BUQUdhu

NT Concepts

VOIP Engineer (DC)

Washington, DC · On-site

Company Description NT Concepts focuses on geospatial, data analytics, software, and cybersecurity ... VoIP Engineer (DC) VA-540-004-026 NT Concepts is seeking a VoIP Engineer to perform configuration ...

UC Davis Medical Center

Senior VoIP Engineer

Sacramento, CA · On-site

$8.5K - $16K/mo

UC Davis Medical Center Sacramento, CA Senior VoIP Engineer Salary or Pay Range: $8,533.33 - $16,866.67 Monthly The Comm and Network Technical Analyst IV, Senior VoIP Engineer possesses knowledge and ...

Field of Talent

VOIP Systems Tech

Terre Haute, IN

$30 - $38/hr

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination. Preferred Certifications: CCNP, CompTIA VoIP Certification. Employer ...

BayNova LLC

VoIP Engineer

Alexandria, VA · On-site

Provides weekly reports of VoIP Team's activities to management. * Responsible for the ... Detail-oriented technical and strong analytical skills #J-18808-Ljbffr

UC Davis Health

Senior VoIP Engineer

Sacramento, CA · On-site

$107K - $212K/yr

The Comm and Network Technical Analyst IV, Senior VoIP Engineer possesses knowledge and skills of subordinate Comm and Network Technical staff Grades 1 through 3, plus the following additional: Under ...

NT Concepts

VOIP Engineer (DC)

Washington, DC · On-site

Company Description NT Concepts focuses on geospatial, data analytics, software, and cybersecurity ... VoIP Engineer (DC) VA-540-004-026 NT Concepts is seeking a VoIP Engineer to perform configuration ...

NS4 Inc

The Network, VoIP install is responsible for installing VoIP phones within the organization ... Competency Analytical problem solving Attention to detail Ability to work independently and ...

Plano ISD

VoIP Engineer

Plano, TX · On-site

$285.01/day

Continuously improve operations by conducting systems analysis and recommending changes. * Supports ... Maintain knowledge of VoIP and UC system technologies, methodologies, and standards. Acquire and ...

All Copy Products

VOIP Technician

Chandler, AZ · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Excellent analytical and problem-solving skills to quickly diagnose and resolve complex ...

Plano Independent School District

VoIP Engineer

Plano, TX · On-site

$285.01/day

Technology/VoIP Engineer Date Posted: 7/7/2026 Location: Administration Bldg Closing Date: Until ... Continuously improve operations by conducting systems analysis and recommending changes. * Supports ...

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VOIP Analyst information

See salary details

$31K

$73.3K

$130K

How much do voip analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for voip analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a VoIP analyst?

A VoIP Analyst is responsible for managing, maintaining, and troubleshooting an organization's Voice over Internet Protocol (VoIP) systems. They ensure seamless communication by configuring and optimizing VoIP networks, monitoring call quality, and resolving technical issues. VoIP Analysts often work with vendors, support teams, and network engineers to implement upgrades and security measures. Their role is crucial in ensuring reliable and cost-effective communication solutions for businesses.

What are the key skills and qualifications needed to thrive as a VoIP analyst?

To thrive as a VoIP Analyst, you need a strong understanding of networking principles, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often supported by a degree in computer science or a related field. Familiarity with call management systems, network monitoring tools (like Wireshark), and certifications such as CCNA or CompTIA Network+ are commonly expected. Strong analytical thinking, communication, and problem-solving abilities help you collaborate effectively with IT teams and end-users. These skills ensure reliable voice communications and efficient incident resolution in technology-driven business environments.

What are the typical challenges a VoIP analyst faces in their daily work?

VoIP Analysts commonly face challenges such as identifying and resolving network latency, jitter, and call quality issues, which can impact business communications. They must troubleshoot complex systems that involve both hardware and software components, often requiring in-depth analysis and quick decision-making. Additionally, adapting to constantly evolving technologies and ensuring secure and compliant voice transmissions can be demanding. The role offers continuous learning opportunities and frequent collaboration with IT, network, and support teams, making it a dynamic environment for tech-oriented professionals.

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VOIP Analyst jobs near you
Infographic showing various Voip Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

VOIP Systems Tech

Terre Haute, IN • On-site

Frey Consulting Group
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Frey Consulting Groupexternal

Other

Posted 9 days ago

Job description

Required Technical:

VOIP, Unified Communications, SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, switching, SIP trunking, carrier provisioning, VOIP troubleshooting, Teams Phone, ticketing.


Required Skills:

VOIP troubleshooting, customer service, technical communication, problem-solving, documentation, ticket management, prioritization, ability to work independently in an MSP environment.


Preferred Technical:

RingCentral, Zoom Phone, 8x8, Mitel, Cisco, Avaya, packet analysis, network troubleshooting tools, and carrier/ISP coordination.


Preferred Certifications:

CCNP, CompTIA VoIP Certification.


Employer Value Prop:

Support a variety of VOIP environments while working directly with clients, carriers, vendors, and engineering teams. We encourage every employee to focus each day on making a positive impact on themselves, their teammates, our customers, and the communities we serve. Our culture is centered on accountability, customer service, collaboration, and continuous improvement.


As the VOIP Systems Tech, you'll support, troubleshoot, and maintain VOIP & Unified Communications systems for multiple managed services clients. Provide remote and onsite support, resolve voice and network issues, assist with deployments & migrations, and help ensure reliable services for clients.


Why This Opportunity Stands Out

  • Work with VOIP, UC, SIP, networking, and cloud technologies.

  • Support multiple client environments and solve a wide range of technical issues.

  • Gain hands‑on experience with leading VOIP platforms and telecom systems.

  • Participate in VOIP deployments, migrations, and client onboarding projects.

  • Work directly with clients, carriers, vendors, and engineering teams.

  • Build experience that can lead to advanced VOIP, network, or infrastructure roles.


What You'll Do

  • Provide Tier I and Tier II support for hosted, cloud, and on‑premise VOIP environments.

  • Troubleshoot call quality issues including latency, jitter, packet loss, and one‑way audio.

  • Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.

  • Manage client requests through the MSP ticketing system and meet established SLAs.

  • Perform moves, adds, changes, and deletions for client phone systems.

  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.

  • Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.

  • Monitor alerts, identify service‑impacting problems, and educate clients on system features.

  • Document troubleshooting, configurations, network diagrams, and client environments.

  • Participate in an on‑call rotation as needed.


What Makes You Successful: You're a customer‑focused technical problem solver who enjoys troubleshooting VOIP & network issues. You can communicate tech concepts clearly, stay organized across multiple client environments, and take ownership of issues from initial ticket through resolution.


What You'll Bring

  • 2-5 years of experience supporting VOIP or Unified Communications systems.

  • Associate degree in IT, Telecommunications, Networking, or related field/experience.

  • MSP, telecommunications provider, or customer‑facing technical support experience preferred.

  • Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.

  • VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.

  • Familiarity with network troubleshooting tools and packet analysis.

  • Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

  • Strong troubleshooting, communication, documentation, and customer service skills.

  • Ability to manage multiple clients and priorities in a fast‑paced MSP environment.


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