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Voip Analyst Jobs (NOW HIRING)

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VOIP Technician

Denver, CO · On-site

$60K - $75K/yr

The VoIP Technician installs, configures, troubleshoots, and maintains Voice over Internet Protocol ... Excellent analytical and problem-solving skills to quickly diagnose and resolve complex ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · Hybrid

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Atria Group LLC

VOIP Engineer

Atlanta, GA · On-site

Our company provides application analysis, design, development and programming, software ... Multi-site VOIP Configuratin * H.323, SIP and/or MGCP protocols * Exceptional administration ...

Dataperk LLC

3CX VoIP Technician

Birmingham, AL · On-site

Configure advanced features like call recording and analytics * Implement disaster recovery and ... Strong understanding of VoIP protocols (SIP, RTP, SRTP) * Network troubleshooting and TCP/IP ...

Douglas County School District

$75K - $114K/yr

VoIP Network Engineer II Maintains the day-to-day network and telecom operations to support the ... Collaborate closely with the core Networking Team to analyze, design, and implement network changes ...

Vailexa Technology LLC

VoIP Engineer IV

Seattle, WA · On-site

Ability to analyze and provide creative, innovative solutions for complex problems. * Proficient ... Follow VoIP engineering best practices and adhere to existing policies and procedures. * Design ...

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VOIP Analyst information

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$31K

$73.3K

$130K

How much do voip analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for voip analyst in the United States is $73,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a VoIP analyst?

A VoIP Analyst is responsible for managing, maintaining, and troubleshooting an organization's Voice over Internet Protocol (VoIP) systems. They ensure seamless communication by configuring and optimizing VoIP networks, monitoring call quality, and resolving technical issues. VoIP Analysts often work with vendors, support teams, and network engineers to implement upgrades and security measures. Their role is crucial in ensuring reliable and cost-effective communication solutions for businesses.

What are the key skills and qualifications needed to thrive as a VoIP analyst?

To thrive as a VoIP Analyst, you need a strong understanding of networking principles, VoIP protocols (such as SIP and RTP), and troubleshooting skills, often supported by a degree in computer science or a related field. Familiarity with call management systems, network monitoring tools (like Wireshark), and certifications such as CCNA or CompTIA Network+ are commonly expected. Strong analytical thinking, communication, and problem-solving abilities help you collaborate effectively with IT teams and end-users. These skills ensure reliable voice communications and efficient incident resolution in technology-driven business environments.

What are the typical challenges a VoIP analyst faces in their daily work?

VoIP Analysts commonly face challenges such as identifying and resolving network latency, jitter, and call quality issues, which can impact business communications. They must troubleshoot complex systems that involve both hardware and software components, often requiring in-depth analysis and quick decision-making. Additionally, adapting to constantly evolving technologies and ensuring secure and compliant voice transmissions can be demanding. The role offers continuous learning opportunities and frequent collaboration with IT, network, and support teams, making it a dynamic environment for tech-oriented professionals.

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VOIP Analyst jobs near you
Infographic showing various Voip Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $73,261 per year, or $35.2 per hour.

VoIP / UC Engineer (MSP Environment)

Dover, NH • On-site

Back Bay Networks
IT Services • 11 - 50 employees
Learn more about Back Bay Networksexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Back Bay Networks is seeking a VoIP / Unified Communications Engineer to support and evolve voice and collaboration environments across our managed client base.


This is a hands-on engineering role focused on VoIP systems, SIP-based communications, and call flow design, with supporting network configuration as needed. You’ll work across multiple platforms, including Elevate UC, Microsoft Teams Phone, and other hosted VoIP systems, helping clients deploy, troubleshoot, and optimize their communication infrastructure.


If you enjoy solving real-world call quality issues, working across diverse environments, and owning outcomes in an MSP setting, this role will give you the variety and autonomy to do it.


What You’ll Do

VoIP & UC Engineering

  • Design, configure, and support VoIP and UC systems across multiple client environments.
  • Build and maintain call flows, auto attendants, ring groups, hunt groups, and dial plans.
  • Deploy and support platforms such as Elevate UC, Teams Phone, RingCentral, and similar solutions.
  • Manage SIP trunks, number provisioning, failover routing, and voice services.


Troubleshooting & Optimization

  • Diagnose and resolve call quality issues (latency, jitter, packet loss, one-way audio)
  • Analyze SIP signaling and call paths to identify and resolve issues
  • Monitor system performance and implement improvements to ensure reliability


Network Support (VoIP-Focused)

  • Configure and troubleshoot VLANs, QoS, and network settings impacting voice traffic
  • Work with firewalls and routers to ensure proper SIP/RTP handling (NAT, ACLs, QoS)
  • Collaborate with internal engineers on network-related VoIP issues.


Client & Service Delivery

  • Work directly with clients to implement solutions and resolve issues
  • Handle adds, moves, and changes (AMCs) across customer environments
  • Coordinate with carriers and vendors to resolve external voice and routing issues
  • Maintain clear, accurate documentation of systems, call flows, and configurations


Required Experience

  • 2–5+ years of hands-on experience with VoIP or Unified Communications systems
  • Experience with at least one platform (Elevate UC, Teams Phone, RingCentral, Zoom Phone, etc.)
  • Strong understanding of SIP, call routing, and dial plans
  • Solid networking fundamentals (VLANs, QoS, TCP/IP)
  • Experience in troubleshooting call quality and connectivity issues
  • Ability to manage work across multiple clients or environments


Nice to Have

  • Experience with SBCs, media gateways, or ATAs
  • Microsoft Teams Voice or VoIP-related certifications
  • Firewall configuration for VoIP traffic (NAT, QoS rules, SIP handling)
  • Experience with call center features (ACD, reporting, analytics)
  • Prior experience in an MSP environment
  • Basic cabling or low-voltage experience


Why Join Back Bay Networks

  • Work across multiple VoIP and UC platforms, not just a single stack
  • Gain exposure to real-world SIP and networking challenges across industries
  • High-impact role with ownership over client communication systems
  • Collaborative engineering team with opportunities to grow your skillset
  • Fast-paced MSP environment with meaningful, varied work


Work Environment

  • Travel within the lower 48 States (~20–30% depending on projects)
  • Occasional after-hours work for maintenance or critical issues (not a heavy on-call role)
  • Work performed in office environments, network closets, and client sites


Compensation & Benefits

  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Company Vehicle for client travel
  • Ongoing training and certification support


Requirements

  • Valid driver’s license and reliable transportation
  • Ability to lift and install equipment when needed (network/telecom hardware)


Apply Today

If you’re a VoIP/UC professional looking to work across modern platforms in a hands-on, client-facing engineering role, we’d like to hear from you.