Sales Support Specialist

LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting platform to run the project and capital-intensive industries' most crucial project applications, delivering a reporting and analytical database of clean, accurate, relevant, and structured data.

LoadSpring’s innovative, tenacious, and driven professionals benefit from a unique working environment where our teams blend varying perspectives, experiences, and technologies to solve complex problems. In our value-filled environment, you’ll feel supported with workplace flexibility, commitment to health and wellness, and varied professional growth opportunities. We are excited to invite you to apply for our Sales Support Specialist position and see how you can help top companies around the globe unlock the power of their data and position them to make the best strategic business decisions!

About the Sales Support Specialist position:

As a Sales Support Specialist at LoadSpring Solutions, you will play a pivotal role in facilitating the sales process and ensuring the seamless operation of our sales team. Your primary responsibilities will include quotation development and creation, CRM administration, lead assignment, client monitoring, and sales analysis. You will work closely with the sales team, providing essential support to maximize efficiency, drive revenue, and enhance the overall customer experience.

What you'll do as a Sales Support Specialist:

• Develop and create accurate and timely quotations in response to customer inquiries, ensuring alignment with pricing guidelines and product specifications.
• Serve as the primary sales administrator for our CRM system, maintaining accurate and up-to-date records of customer information, sales activities, and interactions.
• Facilitate lead assignment process by distributing leads to appropriate sales representatives based on territory, expertise, and capacity.
• Monitor client accounts through Google Alerts and web research, proactively identifying opportunities for upselling, cross-selling, and account expansion.
• Conduct thorough sales analysis and reporting to track key performance metrics, identify trends, and provide actionable insights to sales management.
• Collaborate with the sales team to optimize processes and improve overall sales efficiency.
• Provide training and support to sales team members on CRM usage, quotation processes, and other sales support tools.
• Act as a liaison between sales and marketing members to ensure seamless communication and alignment of objectives.
• Stay updated on industry trends, competitive landscape, and best practices in sales support and CRM administration.

What you'll need to be a successful Sales Support Specialist:

• 5-8 years experience in a sales operation or sales administration role in a company with a direct sales team and a large number of product SKUs.
• Bachelor's degree in Business Administration, Marketing, or a related field highly preferred.
• Proven experience in a sales support role, preferably in a SaaS or technology company.
• Proficiency in CRM systems (e.g., Salesforce, NetSuite, HubSpot) and Microsoft Office suite.
• Strong analytical skills with the ability to interpret data and generate meaningful insights.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Detail-oriented and organized, with the ability to manage multiple tasks and priorities simultaneously.
• Proactive and self-motivated, with a commitment to continuous improvement and learning.
• Experience with quotation development, pricing strategies, and sales analysis techniques is a plus.
• Located in the Eastern Time Zone.

World-Class Benefits

We are proud of our high-energy and all-around fun working environment. Our team loves to come to work, loves to learn, and loves to win.

• We offer the following perks to keep you happy, healthy, and engaged at work
• An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
• A spot where executives are your partners who encourage innovation and your growth.
• An entire company passionate about our cloud, technology, and top-notch customer service.
• A place where collaboration is highly valuable and all our employees feel like they sit in the office!
• As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more!

EEO

LoadSpring Solutions Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

U.S. Citizenship or Lawful Permanent Residence status may be required for certain positions. For positions requiring U.S. Citizenship or Lawful Permanent Resident status, verification of such status will be required upon accepting employment.

Disclaimer

Please be aware that fraudulent individuals and organizations may post fake job advertisements using our company's name or logo. We take these matters seriously and are committed to preventing fraudulent activity. To ensure your safety, please always verify the legitimacy of job postings and emails originating solely from the loadspring.com domain, recruiting.paylocity.com domain, or from the email address do-not-reply@mail.paylocity.com. We do not request personal information or payment for job applications, interviews, or employment offers. If you suspect a job posting or email to be fraudulent, please report it to abuse@loadspring.com. Thank you for your vigilance and cooperation.