HEAD OF PUBLIC SERVICE

SUMMARY:

Reporting to the Library Director, the Head of Public Service is responsible for supervising, coordinating,
participating in and continuously improving the Library’s Public Service operations, including Reference,
Readers’ Advisory, Circulation, Stack Maintenance and related services.
The work schedule includes some evenings and weekends.

DUTIES AND RESPONSIBILITIES
Assists in managing the implementation of library services and programs, and oversees all daily internal
operations of the library.
Directly supervises staff whose primary responsibilities are in the Public Service area; coordinates the
Public Service activities of staff whose responsibilities are equally or primarily in other areas. Participates
in and/or oversees the training and orientation of all staff with responsibilities in Public Service.
Consults with and makes recommendations to the Director about appointments, training and
performance of library staff.
In consultation with the Library Director, provides weekly schedules to ensure adequate coverage of
public service desks (i.e., Circulation, Reference, Children’s Room). Modifies daily schedules as needed.
With the Head of Technical Service, coordinates and oversees all staff providing Reference service in
performance of duties.
Recommends additions or changes to policy, procedural and operational matters to the Director.
Interprets policies and procedures for staff and public.
Collection development responsibilities: Recommends materials for purchase in adult fiction or other
areas as needed.
Stays informed regarding current issues and trends related to library public service. Provides input on
Public Service issues for the Director, as needed.
Represents the library at professional workshops or conferences when funding is available.
In coordination with the Head of Technical Services, oversees daily operation of the Library in the
Director's absence.
Performs other duties as assigned.

QUALIFICATIONS
A Master’s Degree in Library Science, with 4-6 years experience, with a minimum of 3 years experience
in library public services in a supervisory role. Strong communication and customer service skills;
flexibility; dependability, demonstrated ability to function effectively as both team member and team
leader. Excellent computer literacy. Ability to lift up to 20 lbs.

                                                                                                           EOE/AA