Sales Trainer - Debt Settlement

At Alleviate, we understand that behind every debt is a story. We believe in empowering individuals to take control of their financial futures, offering compassionate guidance and tailored solutions to help them overcome their debt burdens. Our team is driven by a shared commitment to making a positive impact in the lives of our clients, and we are seeking a dedicated Sales Trainer to join us in this mission.

Alleviate is one of the fastest growing companies in the Debt Relief space. Every day we help clients find solutions to their financial challenges. We are a vibrant and energetic organization of nearly 500 employees. Alleviate offers a fun, supportive culture with endless opportunities for growth and promotions. We are currently investing heavily in marketing and technology to ensure continued growth.  

Our Home: Alleviate has a 30,000 Sq foot headquarters based out of Irvine, CA. Our headquarters is located in the heart of Orange County’s booming business and finance district. Our state-of-the-art office has 2 designer living rooms, 2 cafes, a meditation room, fully equipped workstations, and a free fitness center. We offer catered lunches, on-site food trucks, in-office games, paid parking, quarterly parties & events, volunteer events, and much more! 

Our Culture: Why do our employees love working here? 

• Pay incentives including Commissions & Bonuses 

• Company-branded clothing and accessories 

• Consistent employee recognition and appreciation  

• Company-sponsored events and volunteer opportunities 

Schedule: 8-hour shift, Monday to Friday, 8AM - 5PM

Location: Fully in Office (Irvine, CA)

Salary Range:  

• $80,000 - $100,000 (total compensation)

General Summary: 

The Sales Trainer is responsible for training and developing new hires on topics pertaining to all Alleviate Financial processes, policies, and debt settlement products. By instilling a sense of excellence, collaboration, and continuous improvement within our sales team, you contribute to a positive and thriving sales culture where every team member is empowered to succeed. 

Essential Duties:  

• Prepare newly hired Debt Advisors through new hire orientation 

• Set proper expectations for all new Debt Advisors during training, nesting period, and post-introductory period 

• Promote a strong Sales culture throughout the training period,  

• Create engaging and interactive training materials, including presentations, workshops, role-plays, and simulations, tailored to the unique needs of our sales team 

• Take the stage and lead dynamic training sessions that cover a range of topics, from sales techniques and product knowledge to objection handling and closing strategies 

• Work closely with Sales Management & internal departments on current training material and consistently update for accuracy 

• Collaborate, as requested, with Human Resources, Recruiting, and Sales Management to help interview and select candidates for the Sales department 

• Act as a “go-to” person for newly hired Debt Advisors primarily during their first 90 days of employment 

• Conduct Sales Training class, typically lasting 4 weeks for all new hires which includes but isn’t limited to, company introduction, financial literacy, sales processes, underwriting guidelines, and lead management 

• Conduct exercise sessions for new hires after initial Sales training ends and employees move into “nesting” - sessions shall be up to 1-hour daily, and focused on topic discussions 

• Develop individual coaching plans and provide assistance for all new hires 

• Weekly call coaching with new hires 

• Track daily attendance of all new hires during training  

• When new hire Sales training is complete, review Sales agent performance to identify needs for additional training, whether that be on an individual or group basis 

• Collaborate with L&D Manager and Sales Management to identify knowledge gaps in relation to sales tactics, internal procedures, and product knowledge to ensure trainings are held as needed to optimize performance  

• Communicate new hire KPIs including but not limited to: talk time, excessive breaks, dial attempts, notes on files, lead disposition/management, login times, conversion, active rate percentage, first pay clears, payment dates within 14 days, missed calls, deals/debt per day, general behavioral-related trends 

• Work with new hires on troubleshooting specific files, and train on best practices such as leaving notes for Underwriting and other internal departments 

• Offer ongoing training support for updates to Company software and procedural changes 

• Continuously coordinate with all other members of Sales Management Team regarding next upcoming Sales class 

• Assist with timecard and attendance review of Sales trainees as directed, ensuring compliance with the Company’s timekeeping & attendance policies  

Job Specifications: (Knowledge, skills, abilities and experience normally required for competent performance) 

Knowledge and Experience 

• High School Diploma or GED required  

• 2+ years of debt settlement experience required

• 5+ years’ experience in sales  

• 2+ years experience of sales training & management experience 

Skills and Abilities:

• Willingness and commitment to foster growth on an inside Sales Team 

• Ability to multitask and adapt to ever-changing and evolving Sales environment 

• Excellent Customer Service and Communication Skills 

• Ability to use company Phone system and CRM  

• Computer literacy 

• Highly motivated and target driven, with a proven track record in sales  

• Excellent selling, communication, and negotiation skills 

• Prioritizing, time management, and organizational skills 

• Ability to create and deliver presentations tailored to audience needs 

• Ability to sell and influence others 

• Excellent knowledge of MS Office

Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This position must pass a post-offer pre-employment criminal background check. 
 

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