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Debt Resolution Jobs (NOW HIRING)

CFS

Debt Resolution Specialist

Itasca, IL · Hybrid

Debt & Asset Recovery Specialist Our Client is seeking a Debt & Asset Recovery Specialist to join ... Strong negotiation and conflict-resolution skills * Ability to manage 50+ calls and 100-200 ...

New

CFS

Debt Resolution Specialist

Itasca, IL

Senior Debt & Asset Recovery Specialist Our Client is seeking a Senior Debt & Asset Recovery ... Strong negotiation and conflict-resolution skills * Ability to manage a high-volume portfolio while ...

New

Bail Hotline

Experienced Debt Collector

Riverside, CA · On-site

$20 - $22/hr

Responsible for monitoring and maintaining assigned accounts, debt resolution, assisting customers with payment arrangements and renegotiating payment arrangements when necessary. * Accountable for ...

Infinia Search Inc

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Credit Underwriter - (Debt Resolution), Remote

Philadelphia, PA · Remote

$60K - $70K/yr

Calculate debt-to-income (DTI) ratios, loan-to-value (LTV) ratios, and other key financial metrics. * Work closely with loan officers, processors, and other team members to obtain necessary ...

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$13

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$55

How much do debt resolution jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for debt resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is debt resolution?

Debt resolution is the process of negotiating with creditors to settle or reduce the amount of debt owed, often through structured payment plans or lump-sum settlements. Professionals in debt resolution work with individuals or businesses facing financial hardship to help them manage, reduce, or eliminate their outstanding debts. The goal is to reach an agreement that is manageable for the debtor and acceptable to the creditor, potentially avoiding more severe consequences like bankruptcy or legal action.

What are the key skills and qualifications needed to thrive as a debt resolution specialist?

To thrive as a Debt Resolution Specialist, you need strong negotiation skills, knowledge of debt management laws, and typically a background in finance or related fields. Familiarity with customer relationship management (CRM) software and debt collection systems, as well as relevant certifications like the Certified Debt Specialist (CDS), is often expected. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and navigate sensitive financial conversations. These skills are crucial for achieving successful resolutions, maintaining compliance, and ensuring positive client outcomes in a challenging financial environment.

What are some common challenges faced by professionals in debt resolution, and how can they be managed?

Professionals in debt resolution often encounter challenges such as negotiating with resistant creditors, managing high-stress interactions with clients in financial distress, and staying updated on changing regulations. Effective communication and strong negotiation skills are essential for building trust and achieving positive outcomes for clients. Additionally, maintaining up-to-date knowledge of industry laws and leveraging supportive team structures can help professionals address these challenges and deliver effective solutions.

What is the difference between Debt Resolution vs Debt Settlement Specialist?

AspectDebt ResolutionDebt Settlement Specialist
CredentialsOften requires financial certifications or licensesTypically requires similar financial licenses or certifications
Work EnvironmentWorks with clients to develop repayment plans, often in call centers or officesNegotiates with creditors to reduce debt amounts, usually in office settings
Industry UsageUsed broadly in debt relief and financial servicesCommonly used in debt relief companies and credit counseling

Debt Resolution and Debt Settlement Specialist roles both involve helping clients manage debt, often requiring similar credentials and working in comparable environments. While Debt Resolution focuses on creating repayment plans, Debt Settlement Specialists negotiate to reduce debt amounts. Both roles are integral to debt relief services and often overlap in industry usage.

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Debt Resolution jobs near you
Infographic showing various Debt Resolution job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.

Debt Resolution Manager

General Electric Credit Union

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

General Electric Credit Union rating

8.6

Company rating: 8.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Debt Resolution Manager
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Debt Resolution Manager oversees the mortgage default servicing department, including collections, loss mitigation, foreclosure, and claims, as well as bankruptcy and escrow servicing. Implements processes and procedures that improve efficiency and support results beneficial to the credit union and its members.
Essential Responsibilities:
  • Directing the daily operations of the bankruptcy, escrow and mortgage default department and overseeing case workflows, including managing a portfolio of cases from initial filing or default to resolution or liquidation.
  • Reviewing, approving, and ensuring the accurate and timely preparation and electronic filing of legal documents with National Bankruptcy Services, and associated law firms.
  • Serving as a subject matter expert for internal and external audits, ensuring all activities adhere to applicable regulations, investor requirements, and company policies. This also includes responding to quality control findings and implementing preventative controls.
  • Analyzing financial statements and data to determine strategies for minimizing loss when an account defaults on a loan or other debt. This often involves managing pre-petition and post petition debt and monitoring accounts throughout the entire default process.
  • Acting as the primary contact and liaison between internal teams, senior management, members, creditors, attorneys, trustees, and court officials.
  • Carrying out management duties such as hiring, training, monitoring performance, resolving complaints, and mentoring supervisors and team members.
  • Identifying gaps within existing processes and implementing solutions or new procedures to improve efficiency and service levels and reduce costs.
  • Following up payments and closely monitoring bankruptcy and delinquent mortgage accounts with the Loan Servicing team
  • Resolving disputed transactions in a timely and cost-effective manner
  • Compiling month-end data for management
  • Adhering to the company's risk and regulatory standards, policies, and controls.

Education and Experience:
  • High school diploma/GED required; College degree preferred
  • 6+ years of experience in a mortgage default, collections or similar role
  • 5+ years of experience with bankruptcy servicing or operational experience
  • Prior experience working in a credit union or community bank is preferred

Knowledge, Skills, and Abilities:
  • Extensive knowledge of regulations and guidelines set forth in the Fair Debt Collection Practices Act, Bankruptcy Code, and Reg. Z
  • Ability to serve as Subject Matter Expert and handle complex situations efficiently
  • Has sufficient knowledge of the Bankruptcy and loss mitigation process and understands the legalities and documents associated with each filing
  • Excellent communication skills with high degree of ability to talk to members, especially with matters of sensitivity and conflict resolution
  • Strong analytical skills and decisive decision-making skills
  • Able to work in a fast-paced environment
  • Must have the ability to prepare and interpret detailed written materials and perform mathematical functions
  • High degree of professionalism especially when working with external parties and attorneys
  • Proficient in working in case management and bankruptcy systems, including PACER

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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