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$13

$28

$55

How much do debt resolution jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for debt resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is debt resolution?

Debt resolution is the process of negotiating with creditors to settle or reduce the amount of debt owed, often through structured payment plans or lump-sum settlements. Professionals in debt resolution work with individuals or businesses facing financial hardship to help them manage, reduce, or eliminate their outstanding debts. The goal is to reach an agreement that is manageable for the debtor and acceptable to the creditor, potentially avoiding more severe consequences like bankruptcy or legal action.

What are the key skills and qualifications needed to thrive as a Debt Resolution Specialist, and why are they important?

To thrive as a Debt Resolution Specialist, you need strong negotiation skills, knowledge of debt management laws, and typically a background in finance or related fields. Familiarity with customer relationship management (CRM) software and debt collection systems, as well as relevant certifications like the Certified Debt Specialist (CDS), is often expected. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and navigate sensitive financial conversations. These skills are crucial for achieving successful resolutions, maintaining compliance, and ensuring positive client outcomes in a challenging financial environment.

What are some common challenges faced by professionals in debt resolution, and how can they be managed?

Professionals in debt resolution often encounter challenges such as negotiating with resistant creditors, managing high-stress interactions with clients in financial distress, and staying updated on changing regulations. Effective communication and strong negotiation skills are essential for building trust and achieving positive outcomes for clients. Additionally, maintaining up-to-date knowledge of industry laws and leveraging supportive team structures can help professionals address these challenges and deliver effective solutions.

What is the difference between Debt Resolution vs Debt Settlement Specialist?

AspectDebt ResolutionDebt Settlement Specialist
CredentialsOften requires financial certifications or licensesTypically requires similar financial licenses or certifications
Work EnvironmentWorks with clients to develop repayment plans, often in call centers or officesNegotiates with creditors to reduce debt amounts, usually in office settings
Industry UsageUsed broadly in debt relief and financial servicesCommonly used in debt relief companies and credit counseling

Debt Resolution and Debt Settlement Specialist roles both involve helping clients manage debt, often requiring similar credentials and working in comparable environments. While Debt Resolution focuses on creating repayment plans, Debt Settlement Specialists negotiate to reduce debt amounts. Both roles are integral to debt relief services and often overlap in industry usage.

More about Debt Resolution jobs
What cities are hiring for Debt Resolution jobs? Cities with the most Debt Resolution job openings:
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Debt Resolution jobs near you
Infographic showing various Debt Resolution job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Debt Resolution Specialist

Debt Resolution Specialist

General Electric Credit Union

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Key responsibilities

  • Proactively contact delinquent borrowers to discuss hardships and available options.

  • Handle all serious collection matters, ensuring effective management from the initial stages through resolution.

  • Review borrower financial documents to assess ability to pay and recommend appropriate loss mitigation strategies.

General Electric Credit Union rating

8.5

Company rating: 8.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Debt Resolution Specialist
Primary Duties and Responsibilities:
General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities.
Overview:
The Debt Resolution Specialist is responsible for handling all collection issues including, but not limited to, the entire process for both bankruptcies and loss mitigation. This role will follow up on accounts from preliminary phone calls through foreclosure as necessary. In conjunction with the Debt Resolution Manager, the Debt Resolution specialist will review and recommend loan restructuring on defaulted and at-risk residential loans. The Specialist is expected to maintain knowledge on relevant loss mitigation best practices, the credit union's policy, and service guidelines (FHLMC) to perform this role effectively.
Essential Responsibilities:
  • Proactively contact delinquent borrowers to discuss hardships and available options
  • Handle all serious collection matters, ensuring effective management from the initial stages through resolution
  • Facilitate the bankruptcy process, addressing each phase with diligence and accuracy
  • Review borrower financial documents (pay stubs, tax returns, bank statements) to assess ability to pay
  • Recommend and implement strategies such as loan modifications, deferrals, forbearance plans, or short sales
  • Collect, verify, and process required paperwork, ensuring accuracy and completeness
  • Understand and adhere to investor guidelines (FHA, VA, Fannie Mae, Freddie Mac) and federal/state mortgage laws
  • Maintain detailed and accurate records of all communications and actions
  • Analyze borrowers' financial information to determine Loss Mitigation eligibility, which includes but not limited to ordering valuations, running credit reports, property searches, etc.
  • Prepare recommendations and memo/loss mitigation review sheet for management review
  • Prepare appropriate documentation based on application approval
  • Monitor the execution of loss mitigation agreements, processing and filing in accordance with investor and GECU policy
  • Create and maintain management reports of all Loss Mitigation activity and progress
  • Maintain accuracy of tracking reports of all loss mitigation activity
  • Interact with investors and MI companies to synchronize the loss mitigation process for serviced and insured loans
  • Prepare legal decision worksheet for management to approve loans for foreclosure
  • Submit delinquency reporting for Freddie Mac loans and loans with private mortgage insurance
  • Serve as a back up to the Escrow Specialist as needed

Education and Experience:
  • High school diploma or GED required; associates degree in finance or business preferred
  • At least 2 years of experience in loss mitigation/bankruptcy/escrow and reviewing financial information required

Knowledge, Skills, and Abilities:
  • Extensive knowledge in financial analysis and Loss Mitigation practices • Well-rounded knowledge of foreclosures and bankruptcies
  • Extensive knowledge of Freddie Mac (FHLMC) servicing/loss mitigation guidelines
  • Solid analytical skills with proven ability to convert large amounts of data into meaningful recommendations
  • Proficient computer skills with the ability to learn multiple systems
  • Effective oral and written communications skills
  • Ability to maintain a calm demeanor when dealing with emotional/distressed borrowers
  • Detail oriented with strong organizational skills
  • Knowledge of escrow is preferred

At GECU, we want to support your wellbeing by offering a wide range of benefits:
  • Health, Dental and Vision insurance
  • Life and Disability insurance options
  • Paid Time Off starts accruing once hired and take your birthday off -paid
  • 401k Retirement plan with up to a 10% match of your base gross compensation
  • Tuition reimbursement opportunities & professional development
  • Volunteer opportunities -and earn additional PTO hours!
  • On-site clinics for Vaccines and Mammograms

And many more!
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives!
General Electric Credit Union is an Equal Opportunity Employer

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