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Experienced Debt Collector

Riverside, CA · On-site

$20 - $22/hr

Responsible for monitoring and maintaining assigned accounts, debt resolution, assisting customers with payment arrangements and renegotiating payment arrangements when necessary. * Accountable for ...

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$28

$55

How much do debt resolution jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for debt resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Debt Resolution Specialist, and why are they important?

To thrive as a Debt Resolution Specialist, you need strong negotiation skills, knowledge of debt management laws, and typically a background in finance or related fields. Familiarity with customer relationship management (CRM) software and debt collection systems, as well as relevant certifications like the Certified Debt Specialist (CDS), is often expected. Excellent communication, empathy, and problem-solving abilities help build rapport with clients and navigate sensitive financial conversations. These skills are crucial for achieving successful resolutions, maintaining compliance, and ensuring positive client outcomes in a challenging financial environment.

What are some common challenges faced by professionals in debt resolution, and how can they be managed?

Professionals in debt resolution often encounter challenges such as negotiating with resistant creditors, managing high-stress interactions with clients in financial distress, and staying updated on changing regulations. Effective communication and strong negotiation skills are essential for building trust and achieving positive outcomes for clients. Additionally, maintaining up-to-date knowledge of industry laws and leveraging supportive team structures can help professionals address these challenges and deliver effective solutions.

What is debt resolution?

Debt resolution is the process of negotiating with creditors to settle or reduce the amount of debt owed, often through structured payment plans or lump-sum settlements. Professionals in debt resolution work with individuals or businesses facing financial hardship to help them manage, reduce, or eliminate their outstanding debts. The goal is to reach an agreement that is manageable for the debtor and acceptable to the creditor, potentially avoiding more severe consequences like bankruptcy or legal action.

What is the difference between Debt Resolution vs Debt Settlement Specialist?

AspectDebt ResolutionDebt Settlement Specialist
CredentialsOften requires financial certifications or licensesTypically requires similar financial licenses or certifications
Work EnvironmentWorks with clients to develop repayment plans, often in call centers or officesNegotiates with creditors to reduce debt amounts, usually in office settings
Industry UsageUsed broadly in debt relief and financial servicesCommonly used in debt relief companies and credit counseling

Debt Resolution and Debt Settlement Specialist roles both involve helping clients manage debt, often requiring similar credentials and working in comparable environments. While Debt Resolution focuses on creating repayment plans, Debt Settlement Specialists negotiate to reduce debt amounts. Both roles are integral to debt relief services and often overlap in industry usage.

More about Debt Resolution jobs
What cities are hiring for Debt Resolution jobs? Cities with the most Debt Resolution job openings:
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What states have the most Debt Resolution jobs? States with the most job openings for Debt Resolution jobs include:
What job categories do people searching Debt Resolution jobs look for? The top searched job categories for Debt Resolution jobs are:
Debt Resolution jobs near you
Infographic showing various Debt Resolution job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Temporary. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Debt Resolution Advisor

Debt Resolution Advisor

Achieva Credit Union

Dunedin, FL

Full-time

Posted 19 days ago

Job description

 *Join Our Top Workplace at Achieva Credit Union in Tampa Bay! At Achieva Credit Union, we're more than just a financial institution. We're a trusted partner dedicated to empowering our members to achieve financial well-being and live more fulfilled lives!
Position Summary:
The Debt Resolution Advisor works under general supervision and in accordance with established policies and procedure. This role performs a broad variety of support functions within the Loss Prevention Department. The position maintains delinquent accounts at acceptable levels while keeping positive member relations. The Debt Resolution Advisor reviews and researches delinquent loans and pursues direct telephone contact with members. This position ensures compliance with legal requirements, lending regulations and internal policies and procedures pertaining to the job. Prepares monthly reports required by management and maintains a working knowledge of all services and operations of the credit union. Must participate in training annually or as required for BSA and the Privacy Act.
Key Responsibilities:
Delinquency Management
  • Oversee professional and efficient operation of the credit union’s collection program.
  • Make delinquency calls to members.
  • Originate and document payment arrangements.
  • Maintain records of delinquent accounts, generate delinquent letters.
  • Perform skip tracing by locating members with past due accounts.
  • Monitor automatic letters generated by the system.
  • Assist other advisors in resolving delinquent accounts.
  • Assist with bankruptcy accounts.
  • Coordinate with the Liquidation Specialist the ordering of repossession.
  • Comply with all appropriate organization policies, procedures and state and federal regulations.
Member amp; Staff Support
  • Communicate professionally and efficiently with all departments to promote teamwork and high-quality member service.
  • Answer incoming calls from members and staff regarding delinquent accounts.
  • Answer questions regarding payment posting errors.
  • Assist members with negative balance accounts.
  • Process Quick Pay payments and ACH origination payments.
  • Research and respond to LP/Debt Resolution credit bureau issues.
Reporting amp; Documentation
  • Generate monthly reports as requested by management.
  • Scan correspondence received regarding delinquent accounts.
Organizational Engagement
  • Represent the credit union with professionalism and courtesy in all interactions.
  • Uphold the highest ethical standards in all interactions and responsibilities.
  • Represent and uphold the Achieva Brand Frame.
  • Support leadership initiatives that position the credit union as a top employer.
  • Participate in annual training or as required by BSA and the Privacy Act.
  • Perform other essential functions as needed or assigned.
  • Travel may be required on occasion.
Requirements:
Education and Experience
  • High school diploma, GED or equivalent.
  • 3-5 years’ consumer loans collections.
  • 3-5 years’ computer and collection systems.
  • 1-2 years’ lending and mortgage documentation.
Certifications
  • N/A
Skills and Attributes
  • Excellent communication skills – written, oral, and presentation to all levels of the organization.
  • Strong analytical and problem-solving skills.
  • Ability to make independent judgements and decisions.
  • Ability to maintain a high level of confidentiality in all matters, at all times.
  • Must be a team player with the willingness to assist others.
  • Willingness to take the initiative to get things done.
  • Good organization skills.
  • Experience with Microsoft Office Suite.
Physical Demands amp; Work Environment:
Achieva Credit Union is committed to providing equal employment opportunities to all individuals. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
This role operates in a flexible environment and may include hybrid work, in-field visits, and time in an office setting at Corporate Headquarter and/or Achieva Branch. The role routinely uses standard office equipment such as computers, phones, and virtual meeting platforms. The employee must be able to remain in a stationary position for extended periods and communicate effectively via phone, video, and electronic messaging. The position may require extended periods of sitting or standing and occasional lifting of up to 25 pounds.
EEO Statement:
Achieva Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, qualified individual with a disability, or other protected status. Achieva participates in E-Verify.

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