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Legal Customer Service Jobs (NOW HIRING)

RELX Group plc

Legal Customer Success Consultant

Dayton, OH · On-site

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

RELX

Legal Customer Success Consultant

Dayton, OH · On-site

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

LexisNexis

Legal Customer Success Consultant

Dayton, OH · On-site

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

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Legal Customer Service information

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a legal customer service representative?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a legal customer service representative?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

What are the typical challenges faced in a legal customer service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs

What states have the most Legal Customer Service jobs?

States with the most job openings for Legal Customer Service jobs include:

What job categories do people searching Legal Customer Service jobs look for?

The top searched job categories for Legal Customer Service jobs are:

Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.

Legal Customer Service Representative (Hybrid Role)

Law Offices of Robert S. Gitmeid & Associates

Manhattan, NY • On-site

$23/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Legal Customer Service Representative (Hybrid Role)
Application Deadline: 20 September 2026
Department: Help Desk
Employment Type: Full Time
Location: New York Office
Compensation: $23.00 / hour
Description
• Location: New York (Hybrid - Monday & Friday work-from-home)
• Hours: 9:00 AM - 6:00 PM
• Pay Rate: $23.00 per hour
• Training: Paid 6-week training period (follows the hybrid schedule)
• Location: You must still live within a commutable distance to Lower Manhattan for the hybrid phase.
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!
Legal Customer Service Representative
We're currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. We offer an exceptional opportunity for a dedicated individual looking to thrive in a fast-paced environment while gaining valuable expertise and growing with our firm.
Key Responsibilities
  • Managing (high-volume) client interactions within a structured call center environment.
  • Use Salesforce CRM software to facilitate the process of responding to clients' concerns via phone.
  • Working with collections agencies via phone to obtain documentation of settlements.
  • Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.
  • Uploading these documents to our system.
  • Other ad hoc tasks as needed.
Skills, Knowledge and Expertise
  • Minimum of (1-2) year office support experience.
  • Possess superior organizational and time-management skills.
  • Must be computer literate: Ability to easily learn the Firm's case management software.
  • Highest ethical standards and professional integrity.
  • Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties.
  • Fluent in Spanish a plus.
  • Experience with Salesforce a plus.
Benefits
  • Compensation is competitive and commensurate with expertise and previous experience
  • (Hybrid Work) Environment
  • Training & Guidance
  • Medical, Dental & Vision Benefits
  • 401K Benefits with Employer Match
  • Pre-tax Transit Benefits
  • Paid Time Off (PTO)
  • Business Casual Dress Code
  • An incredible team of smart and supportive people!

This Firm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm authorization to work in the United States.

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