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Legal Customer Service Jobs (NOW HIRING)

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Legal Customer Success Consultant

Dayton, OH · On-site

$48K - $81K/yr

... services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company.

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Legal Customer Service information

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Jun 30, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a good legal side hustle?

A good legal side hustle for those in legal customer service includes freelance legal research, document review, or virtual paralegal work. These roles often require strong communication skills, familiarity with legal software, and the ability to work flexible hours outside of regular employment.

What are legal customer service representatives?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

Is $900 an hour a lot for a lawyer?

For a legal customer service role, $900 an hour is exceptionally high and not typical, as such roles usually pay significantly less. High hourly rates are more common for specialized attorneys with extensive experience or in high-demand fields, rather than customer service positions. Customer service roles in the legal field generally pay hourly wages or salaries far below this amount.

What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the highest paid customer service job?

In customer service, managerial roles such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually, especially in large organizations. Specialized roles like Technical Support Managers or Customer Success Directors may earn higher compensation due to technical expertise and leadership responsibilities.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that approximately 80% of their results come from 20% of their efforts, often focusing on high-value clients, cases, or tasks. Legal customer service professionals can apply this principle by prioritizing key client relationships and efficient case management to improve productivity and client satisfaction.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.
Legal Customer Service Representative I

Legal Customer Service Representative I

Loves Travel Stops & Country Store

Oklahoma City, OK

$15/hr

Other

Medical, Dental, Vision, PTO

Posted 10 days ago

Love's Travel Stops rating

5.8

Company rating: 5.8 out of 10

Based on 777 frontline employees who took The Breakroom Quiz

395th of 722 rated retailers

Job description

Req ID: 479708  

TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits: * $15 -p/hr * Paid Time Off * Flexible Scheduling * Medical/Dental/Vision Insurance after 30 days * Career Development * Hiring Immediately

Welcome to TVC! The Outbound Legal Customer Service Representative (Legal CSR) acts as the first point of contact for our Pro-Driver members, answering and managing their inquiries for information or service

Job Functions:
Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls. 
Place a minimum of 10 outbound calls by phone call, per hour
Achieve and maintain a maximum 5-minute average call handle time
Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
Obtain specific information about membership and input into TVC personal portal
Precisely note member files that accurately reflects the interaction
Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
Submit planned leave requests 6 or more business days prior to the time being requested
Maintain good attendance by being present and available during assigned shifts
Report directly to Supervisor1 business day or more in advance for unplanned leave or emergencies. 
Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)
Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
Staying aware of TVC Pro-Driver policies, plans, services, and procedures.
Perform all other duties as assigned and required
Employee will be expected to handle inbound calls in the event the outbound call volume is low. 


Experience and Qualifications
High School Diploma (or GED) required (or relevant work experience) 
2+ years customer service experience
Must be fluent in English 
Working knowledge of MSOffice, data entry applications, Virtual Phone Systems, and conducting internet searches
Keying speed of a minimum of 35 WPM


Skills
Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
Ability to work independently and with a team in a fast-paced environment
Fluent in virtual communications. (Emails, Instant Messaging and Calls)
Familiarity with legal terms is a plus
Physical Requirements
Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus. 


Schedule
40 hours per week (overtime as needed)


Location
The location assignment is remote. 
This location is subject to change and/or the position may be required to operate in additional locations.

Our Culture: 

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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