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Legal Customer Service Jobs (NOW HIRING)

LexisNexis

Legal Customer Success Consultant

Springboro, OH · On-site

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

LexisNexis

Legal Customer Success Consultant

Dayton, OH · Hybrid

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

LexisNexis

Legal Customer Success Consultant

Dayton, OH · Hybrid

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

RELX

Legal Customer Success Consultant

Dayton, OH · Hybrid

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

RELX

Legal Customer Success Consultant

Dayton, OH · Hybrid

$48K - $81K/yr

Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products * Communicating credibly with customers to ...

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Legal Customer Service information

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Jun 10, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are legal customer service representatives?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the highest salary for a legal assistant?

The highest salary for a legal assistant can reach around $60,000 to $70,000 annually, typically in large firms or specialized legal environments. Factors such as experience, certifications, and geographic location influence earning potential, with some senior or highly skilled legal assistants earning higher salaries.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $88,721 per year, or $42.7 per hour.

Legal Customer Success Consultant

LexisNexis Legal

Dayton, OH • Hybrid

Other

Posted 2 days ago

Job description

Legal Customer Success Consultant


**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered.


Are you interested in an alternative legal career that combines legal expertise, training and sales?


Do you enjoy providing education and support to legal professionals?


About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.


About the Role

As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.



Responsibilities

  • Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
  • Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
  • Reaching out to customers via phone and email to uncover training and product needs
  • Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
  • Collaborating with internal partners to drive preference and develop strategic account plans
  • Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
  • Identifying and sharing upsell leads and opportunities with sales partners


Requirements

  • Have a Juris Doctor, or comparable experience in a paralegal role
  • Display excellent verbal and written communication skills
  • Possess comfortability with delivering presentations and trainings in a virtual environment
  • Demonstrate excellent proven sales and/or training experience
  • Have legal research experience or expertise using LexisNexis tools
  • Be able to effectively partner and collaborate across teams with different functions
  • Have the ability to build solid relationships internally and externally


Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.


About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

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