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Legal Customer Service Jobs (NOW HIRING)

U.S. Legal Support

Customer Service Rep

Houston, TX · On-site

$15.25 - $20.75/hr

Legal Support is seeking a Customer Service Representative who communicates effectively, thrives under pressure, and has a customer-first mindset. As a Customer Service Representative, you'll act as ...

RLS FIRM

Legal Receptionist & Customer Service

Sanford, FL · On-site

$13.50 - $17.75/hr

Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a legal customer service representative?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a legal customer service representative?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

What are the typical challenges faced in a legal customer service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs

What states have the most Legal Customer Service jobs?

States with the most job openings for Legal Customer Service jobs include:

What job categories do people searching Legal Customer Service jobs look for?

The top searched job categories for Legal Customer Service jobs are:

Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.

One Legal Customer Success Manager

InfoTrack US

San Francisco, CA • On-site

$66K - $83K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About the role
One Legal, an InfoTrack company, is seeking an experienced Customer Success Manager who lives our company values of customer-centricity, striving for ambitious goals, and respect for colleagues and clients. In this role, you will play a key part in driving revenue growth and increasing client retention to support long-term loyalty across the One Legal client base.
As a Customer Success Manager, you are responsible for playing a key role in driving revenue growth and increasing client retention to ensure long-term loyalty of the One Legal client base. It is important that in this role you drive customer-centricity, striving for ambitious goals centered around increasing revenue. Strong sales acumen with demonstrated experience proactively outbounding into existing accounts to identify growth opportunities, uncover unmet needs, and drive expansion revenue. It is important that as a Customer Success Manager, you are able to build and maintain strong customer relationships. You must be able to thrive in a fast-paced environment while demonstrating high energy, optimism, and executive presence that inspires clients and drives momentum.
This role is ideal for candidates who enjoy combining customer success with sales-driven growth, thrive in an energetic, in-office environment, and are comfortable with proactive outbound engagement
This is a full-time, base salary plus commission, hybrid position based out of our San Francisco office with regular in-office presence required 3 days a week. Most work is conducted via phone and video, with in-office collaboration as part of the hybrid schedule. The role may also require occasional travel to company-sponsored events and conferences approximately 3-6 times per year.
The starting base salary range for this role is $66,960-$83,700. In addition, this role is eligible for an annual target commission of $45,000, with total compensation determined based on experience, qualifications, and internal pay equity.
About One Legal, an InfoTrack Company
One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.
As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.
Responsibilities
  • Serve as the lead point of contact for your assigned accounts, providing exceptional customer service and building strong, long-lasting relationships.
  • Conduct informational product demos and training to identify opportunities to expand product usage and increase customer retention.
  • Collaborate with the sales team to identify and grow opportunities within the client base, utilizing your sales disposition and high activity level.
  • Forecast and track key account metrics, prepare reports on account status, and proactively prevent customer churn.
  • Assist with challenging client requests or issue escalations as needed, demonstrating high impact communication and problem-solving skills.
  • Attend tradeshows organized by the marketing team, representing One Legal and showcasing our solutions to potential clients.
  • This is a hybrid role based in our San Francisco office, with regular in-office presence required three days a week

Requirements
  • 2-3 years as a B2B Account Executive or similar, selling software to professional services buyers.
  • Proven experience in SALES and customer success, account management or relationship sales role, with a track record of achieving sales targets and sustaining client satisfaction.
  • Knowledge of the legal and conveyancing process is a plus, with experience in a similar role or within the legal technology industry preferred.
  • A consistent record of over-achievement versus targets and maintaining a healthy sales pipeline.
  • Good understanding of the consultative sales approach and appreciation of the value of building trust-based relationships with your prospects.
  • You're a confident communicator and skilled presenter. You enjoy delivering live product demonstrations via video conferencing.
  • You're technically adept and experienced with web technologies. Ideally, you've previously worked selling SaaS solutions.
  • Familiarity with the main tools and tactics of selling. You've used a CRM to track and manage your work (ideally Salesforce).

Benefits
At InfoTrack, we're committed to a workplace where everyone feels comfortable to do their best work and, yes, have fun!
We offer:
Excellent health, dental, and vision plans, 401k match, 20 days of paid time off, plus more competitive benefits.
Work with a knowledgeable, high-achieving, experienced, and fun team.
Be part of a culture obsessive about learning, development, and career growth.
Learn more about life at InfoTrack on our website.
InfoTrack is certified as a Great Place to Work®.
Additional Information
Because we firmly believe that a diversity of experience and perspectives brings strength to our company we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Any information that you share with us will be kept confidential and is subject to our privacy policy.

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