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Legal Customer Service Jobs (NOW HIRING)

Jobgether

$13.75 - $18.25/hr

... services. * Schedule consultation appointments while working toward weekly booking goals and supporting conversion targets. * Complete intake documentation accurately within legal CRM systems ...

New

RLS FIRM

Legal Receptionist & Customer Service

Sanford, FL · On-site

$13.50 - $17.75/hr

Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

Kelly Services

Customer Service

Avon, CT

$15.75 - $21.50/hr

Customer Service Representative - Serve as the primary point of contact for health care members ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

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Legal Customer Service information

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Jul 23, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a good legal side hustle?

A legal customer service professional can pursue side hustles such as freelance legal research, document review, or virtual assistance for law firms. These roles often require strong communication skills, familiarity with legal terminology, and sometimes specific certifications or software knowledge. They typically offer flexible schedules suitable for part-time work outside regular hours.

What are legal customer service representatives?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

Is $900 an hour a lot for a lawyer?

For a legal customer service role, $900 an hour is exceptionally high and not typical, as such roles usually pay significantly less. High hourly rates are more common for specialized attorneys with extensive experience or in high-demand fields, rather than customer service positions. Customer service roles generally pay hourly wages or salaries far below this amount.

What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the highest paid customer service job?

In customer service, managerial roles such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles like Technical Support Managers or Customer Success Directors in tech companies can earn six-figure incomes, especially with experience and relevant certifications.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that roughly 80% of their results come from 20% of their efforts, often focusing on high-value clients or cases. Legal customer service professionals can apply this principle by prioritizing key clients and tasks to improve efficiency and client satisfaction.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.
Legal Customer Service Representative I (English/Arabic - Bilingual)

Legal Customer Service Representative I (English/Arabic - Bilingual)

Loves Travel Stops & Country Store

Oklahoma City, OK • On-site

$12.75 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Love's Travel Stops rating

5.8

Company rating: 5.8 out of 10

Based on 790 frontline employees who took The Breakroom Quiz

396th of 728 rated retailers

Job description

Req ID: 480488
TVC Pro-Driver is a member of the Love's Family of Companies and is a commercial driver's license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.
Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring Immediately
JOB RESPONSIBILITIES:
  • Provide excellent customer service for members, attorneys, and associates through quality inbound phone calls
  • Achieve and maintain a maximum 6 ½ minute average call handle time
  • Handle a minimum of 7 inbound calls an hour.
  • Utilize a maximum of 30 minutes in Follow-Up status. (Follow-Up status is defined as time unavailable after a call.)
  • Obtain specific information about membership and input into TVC personal portal
  • Precisely note member files that accurately reflects the interaction
  • Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation
  • Support translation of inbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions)
  • Perform all other duties as assigned and required
  • Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led.)
  • Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings.)
  • Report directly to Supervisor prior to scheduled shift for unplanned leave or emergencies.
  • Maintain good attendance by being present and available during assigned shifts
  • Submit planned leave requests 6 or more business days prior to the time being requested
  • Stay aware of TVC Pro-Driver policies, plans, services, and procedures.

Experience and Qualifications:
    • High School Diploma (or GED) required (or relevant work experience)
    • 2+ years customer service experience
    • Must be fluent in English/Arabic
    • Working knowledge of MSOffice, data entry applications and conducting internet searches
    • Keying speed of a minimum of 35 WPM

Skills and Physical Demands:
    • Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills
    • Ability to work independently and with a team in a fast-paced environment
    • Fluent in virtual communications. (Emails, Instant Messaging and Calls)Familiarity with legal terms is a plus
    • Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.

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