Position Summary We are seeking a mid-level CRM Consultant to support the administration, optimization, and enhancement of an enterprise CRM platform within a legal and professional services ...
Position Summary We are seeking a mid-level CRM Consultant to support the administration, optimization, and enhancement of an enterprise CRM platform within a legal and professional services ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
Legal Receptionist & Customer Service
$18 - $20/hr
Client Concierge -- The First Impression Specialist - Receptionist & Customer Service Just Another ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Quick apply
Legal Receptionist & Customer Service
$18 - $20/hr
Client Concierge -- The First Impression Specialist - Receptionist & Customer Service Just Another ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
... and services. The Practice Area Consultant will also assist the commercial account team in ... legal, regulatory, and business information and analytics that help customers increase their ...
Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities * Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming ...
Quick apply
Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities * Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming ...
Legal Customer Success Manager - Governance product (Fides)
New York, NY · On-site
$110K - $135K/yr
About the role As a Customer Success Manager / Legal Operations Specialist for our Governance ... services. * Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute ...
Legal Customer Success Manager - Governance product (Fides)
New York, NY · On-site
$110K - $135K/yr
About the role As a Customer Success Manager / Legal Operations Specialist for our Governance ... services. * Maintain accurate client data, track success metrics (OKRs, KPIs), and contribute ...
Legal Services Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY We are seeking a candidate preferably with experience supporting litigation, with experience in customer service, and Legal assistant experience. Preferably with a background working ...
Legal Services Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY We are seeking a candidate preferably with experience supporting litigation, with experience in customer service, and Legal assistant experience. Preferably with a background working ...
Legal Receptionist & Customer Service
$13.50 - $17.75/hr
Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Legal Receptionist & Customer Service
$13.50 - $17.75/hr
Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Legal Receptionist & Customer Service
Sanford, FL · On-site
$18 - $20/hr
Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Legal Receptionist & Customer Service
Sanford, FL · On-site
$18 - $20/hr
Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Legal Receptionist Customer Service
$18 - $20/hr
Client Concierge -- The First Impression Specialist - Receptionist & Customer Service Just Another ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Legal Receptionist Customer Service
$18 - $20/hr
Client Concierge -- The First Impression Specialist - Receptionist & Customer Service Just Another ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...
Customer Service Legal Assistant
Plantation, FL · On-site
$16.50 - $22.75/hr
Excellent verbal and written communication skills. * 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a ...
Customer Service Legal Assistant
Plantation, FL · On-site
$16.50 - $22.75/hr
Excellent verbal and written communication skills. * 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a ...
Customer Service Legal Assistant
Fort Lauderdale, FL · On-site
$22/hr
Excellent verbal and written communication skills. * 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a ...
Quick apply
Customer Service Legal Assistant
Fort Lauderdale, FL · On-site
$22/hr
Excellent verbal and written communication skills. * 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a ...
Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities * Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming ...
Legal experience is not required, but having prior customer service experience will be valuable. Job Responsibilities * Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Please only apply if you have three (3) to five (5) years' related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be ...
Legal Customer Service information
See salary details
$41K - $47.9K
1% of jobs
$47.9K - $54.8K
2% of jobs
$61.6K is the 25th percentile. Wages below this are outliers.
$54.8K - $61.7K
22% of jobs
$61.7K - $68.6K
4% of jobs
The median wage is $75.4K / yr.
$68.6K - $75.5K
21% of jobs
$75.5K - $82.5K
2% of jobs
$82.5K - $89.4K
5% of jobs
$89.4K - $96.3K
0% of jobs
$96.3K - $103.2K
9% of jobs
$103.2K - $110.1K
0% of jobs
$111.7K is the 75th percentile. Wages above this are outliers.
$110.1K - $117K
33% of jobs
$41K
$88.7K
$117K
How much do legal customer service jobs pay per year?
As of Jun 10, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.
What are legal customer service representatives?
Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.
What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?
To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.
What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?
Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.
What is the highest salary for a legal assistant?
The highest salary for a legal assistant can reach around $60,000 to $70,000 annually, typically in large firms or specialized legal environments. Factors such as experience, certifications, and geographic location influence earning potential, with some senior or highly skilled legal assistants earning higher salaries.
What is the difference between Legal Customer Service vs Legal Receptionist?
| Aspect | Legal Customer Service | Legal Receptionist |
|---|---|---|
| Required Credentials | High school diploma; customer service experience; knowledge of legal terminology | High school diploma; reception or administrative experience; basic legal knowledge |
| Work Environment | Call centers, law firms, legal departments | Front desk, law offices, client intake areas |
| Employer & Industry Usage | Legal firms, corporate legal departments | Law firms, legal clinics, courts |
| Common Search & Comparison | Customer service roles in legal settings | Front desk legal support roles |
Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.
More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Job description
Position Summary
We are seeking a mid-level CRM Consultant to support the administration, optimization, and enhancement of an enterprise CRM platform within a legal and professional services environment. This individual will work closely with attorneys, business development teams, marketing, and IT stakeholders to improve CRM processes, support user adoption, and help drive strategic CRM initiatives.
The ideal candidate will have hands-on CRM experience, strong relationship management skills, and a solid understanding of CRM workflows within legal, consulting, or professional services organizations.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Contract Length: 3-4 months
We are seeking a mid-level CRM Consultant to support the administration, optimization, and enhancement of an enterprise CRM platform within a legal and professional services environment. This individual will work closely with attorneys, business development teams, marketing, and IT stakeholders to improve CRM processes, support user adoption, and help drive strategic CRM initiatives.
The ideal candidate will have hands-on CRM experience, strong relationship management skills, and a solid understanding of CRM workflows within legal, consulting, or professional services organizations.
Key Responsibilities
- Administer and support the CRM platform, including configuration, maintenance, and user support
- Partner with legal, business development, and operations teams to gather requirements and improve CRM processes
- Configure dashboards, workflows, pipelines, reports, and custom fields
- Support CRM data integrity initiatives, including data cleanup, deduplication, imports, and governance
- Assist with CRM enhancements, integrations, and migration-related projects
- Troubleshoot user issues and provide ongoing training and support to end users
- Collaborate with IT and external vendors on system updates, integrations, and platform improvements
- Create user documentation, process guides, and training materials
- Support reporting and analytics requests for leadership and business development teams
- Participate in testing, QA, and rollout activities for new functionality and enhancements
Required Qualifications
- 3-5 years of CRM consulting, administration, or CRM support experience
- Hands-on experience with enterprise CRM platforms
- Experience working within legal firms, professional services organizations, financial services environments
- Strong understanding of CRM workflows, relationship management, and pipeline tracking
- Experience with data management, imports/exports, and CRM governance best practices
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities and work independently in a fast-paced environment
- Strong problem-solving and analytical skills
Preferred Qualifications
- Experience supporting CRM implementations or migrations
- Familiarity with SQL, Power BI, Excel reporting, or data visualization tools
- Experience with integrations, APIs, or workflow automation tools
- Exposure to enterprise CRM systems
- Prior consulting or client-facing experience preferred
Contract Length: 3-4 months
About Soni Resources
Sourced by ZipRecruiter
Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.