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Legal Customer Service Jobs in Florida (NOW HIRING)

RLS FIRM

Legal Receptionist & Customer Service

Sanford, FL · On-site

$13.50 - $17.75/hr

Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...

Jiffy Lube

Customer Service Advisor

Saint Cloud, FL · On-site

$15 - $16/hr

Why Work With Us Financial & Legal * Weekly Pay + On-Demand Pay * 401(k) with 3% Match * Weekly ... About the Role We're looking for Customer Service Advisors who are friendly, outgoing, and love ...

Tesla

Customer Service Representative

Tampa, FL · On-site

$14.50 - $19.75/hr

Customer communication and expectations * Rental coordination and hand off * Vehicle status updates ... legal services, and pet insurance * Weight Loss and Tobacco Cessation Programs * Tesla Babies ...

Catalis

Customer Service Representative

Jacksonville, FL · On-site

$18/hr

Provide the highest level of service to customers and clients to meet or exceed defined service ... Financial and legal assistance through our EAP (Employee Assistance Program) * Opportunities for ...

CATALIS

Customer Service Representative

Jacksonville, FL · On-site

$18/hr

Provide the highest level of service to customers and clients to meet or exceed defined service ... Financial and legal assistance through our EAP (Employee Assistance Program) * Opportunities for ...

CATALIS

Customer Service Representative

Jacksonville, FL · On-site

$18/hr

Provide the highest level of service to customers and clients to meet or exceed defined service ... Financial and legal assistance through our EAP (Employee Assistance Program) * Opportunities for ...

Tesla

Customer Service Representative

Fort Lauderdale, FL · On-site

$15.25 - $20.75/hr

Customer communication and expectations * Rental coordination and hand off * Vehicle status updates ... legal services, and pet insurance * Weight Loss and Tobacco Cessation Programs * Tesla Babies ...

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All JobsLegal Customer Service JobsLegal Customer Service Jobs in Florida

Legal Customer Service information

What is a legal customer service representative?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a legal customer service representative?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

What are the typical challenges faced in a legal customer service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

What are popular job titles related to Legal Customer Service jobs in Florida?

For Legal Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Legal Customer Service jobs in Florida look for?

The top searched job categories for Legal Customer Service jobs in Florida are:

Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Bi-Lingual Legal Collections Customer Service Representative

DEBSKI & ASSOCIATES PA

Jacksonville, FL • On-site

$18 - $23/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 26 days ago

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Job description

Debski & Associates, P.A. is looking for Spanish/English Bi-lingual candidates to join our legal customer service collections team. The primary responsibility of this position is the ability to handle inbound/outbound calls with additional responsibilities to assist the attorney to prepare for legal action or resolve lawsuits. Additional responsibilities include the following:

  • Contact consumers regarding file in the office for resolution.
  • Need to be detailed oriented and be able to work in fast-paced environment
  • Need to be able to utilize the computer and internet to skip trace and gather information
  • Ability to negotiate and build confidence to resolve accounts
  • Ability to work Evenings until 6pm
  • In Office position only
  • Must be reliable

Qualifications:

  • Spanish/English Bi-lingual
  • One year or more of collections experience preferred
  • Effective customer service, communication and skills
  • Ability to handle multiple tasks in a production driven environment
  • Ability to learn and adhere to all state and federal laws
  • Must possess a High School Diploma or GED
  • Pass a criminal background check and drug test

Compensation:

  • Medical, Dental and Vision Benefits
  • Paid time off/Vacation
  • Paid Holidays (after probationary period)
  • 401k

Company Description

We are an AV rated law firm located in Jacksonville Florida. Our office is a professional office. We are a non-smoking office.