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Legal Customer Service Jobs (NOW HIRING)

AVE Staffing

Client Intake Specialist

Raleigh, NC

$45K - $50K/yr

... within legal CRM systems, tracking lead conversion pipelines and intake metrics. * Lead Nurturing: Follow up empathetically with prospective clients to guide them through firm services, legal ...

Pernini Legal

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

Kelly Services

Customer Service

Long Beach, CA · On-site

$24/hr

Customer Service Representative (CSR) Location: Long Beach, CA Pay: $24/hour Schedule: Monday ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

Kelly Services

Customer Service

Billings, MT · On-site

$20 - $22/hr

Customer Service / Quote and Order Entry Client Account Coordinator (Contract-to-Hire) Location ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions ... Why Join MetLife Legal Plans? $20.00 per hour 40 Hours Per Week Monday-Friday Schedule No Weekends ...

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans Cleveland, OH | $20/Hour | Potential Temp-to-Hire September Start Class:

SkySource Solutions

Customer Service Rep

Cleveland, OH · On-site

$20/hr

HYBRID Customer Service Center Representative Exclusive Opportunity Through SkySource Solutions & MetLife Legal Plans 40 Openings Available | Cleveland, OH | $20/Hour | Potential Temp-to-Hire August ...

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Legal Customer Service information

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$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Sep 3, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a legal customer service representative?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a legal customer service representative?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

What are the typical challenges faced in a legal customer service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs

What states have the most Legal Customer Service jobs?

States with the most job openings for Legal Customer Service jobs include:

What job categories do people searching Legal Customer Service jobs look for?

The top searched job categories for Legal Customer Service jobs are:

Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.

Client Intake Specialist

AVE Staffing

Raleigh, NC

$45K - $50K/yr

Full-time

Posted 8 days ago

Job description

Job Title: Client Intake Specialist

Location: Raleigh, NC (On-Site)

Salary: $45,000 - $50,000


Why This Opportunity?

A premier North Carolina domestic relations law firm is immediately adding a dynamic Family Law Client Intake Specialist to its high-performing team. Serving as the vital first point of contact for prospective legal clients, this high-visibility position drives firm lead conversions, manages initial client onboarding, and oversees prospective consultation scheduling within a supportive, growth-oriented environment.


Key Responsibilities

  • Prospective Client Vetting: Lead high-volume initial screening calls and digital inquiries for individuals facing divorce, child custody, and complex marital estate matters.
  • Conflict Identification: Conduct thorough conflict-of-interest checks in law firm database systems prior to scheduling attorney consultations.
  • Consultation Scheduling: Manage consultation calendars for domestic litigation attorneys, capturing critical metrics and preliminary factual summaries.
  • Fee Agreement Management: Draft, issue, and track client retainer agreements, fee arrangements, and onboarding documentation.
  • CRM & Database Administration: Maintain real-time data integrity within legal CRM systems, tracking lead conversion pipelines and intake metrics.
  • Lead Nurturing: Follow up empathetically with prospective clients to guide them through firm services, legal processes, and consult preparation.


Qualifications & Skills

  • Experience: 1+ years of legal intake, prospective client consultation, or sales/onboarding experience in a law firm environment (family law or civil litigation preferred).
  • Core Competencies: Strong emotional intelligence, exceptional active listening, and high-volume phone engagement skills.
  • Technical Savvy: Proficiency with legal CRM platforms (Lawmatics, Salesforce), legal practice management software (Clio, MyCase), and MS Office.
  • Education: Associate or Bachelor’s degree in Communications, Business, Paralegal Studies, or related field preferred.


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