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Legal Customer Service Jobs (NOW HIRING)

Kelly Services

Customer Service

Billings, MT

$20 - $22/hr

Customer Service / Quote and Order Entry Client Account Coordinator (Contract-to-Hire) Location ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

Kelly Services

Customer Service

Billings, MT

$20 - $22/hr

Customer Service / Quote and Order Entry Client Account Coordinator (Contract-to-Hire) Location ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

MeanPug Digital

Legal Intake Manager

... fully managed service over time. This isn't a call center agent role. We need someone who ... Experience with legal CRM or intake platforms such as Clio, Litify, Filevine, or Lead Docket

Kfc

Customer Service

Sheboygan, WI · On-site

$12 - $13/hr

The Customer Service is the first face that customers see when they walk through the door or the ... Legal right to work in the United States * The Company is an Equal Opportunity Employer Benefits:

Maersk

Customer Service

Aurora, CO

$16.25 - $22/hr

... roles that provide services to customers once they are onboarded in the Maersk environment ... We will consider qualified applicants with criminal histories in a manner consistent with all legal ...

TopBuild Corp.

Customer Service

Hammond, IN · On-site

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer ... legal and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition ...

Topbuild

Customer Service

Hammond, IN

$20 - $40/hr

Exemplary customer service skills, analytics and problem- solving skills. * Proficient computer ... legal and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition ...

Stinker Stores

Customer Service

Boise, ID · On-site

$15.50 - $20.75/hr

... legal questions, the EAP provides support. So, are you ready to join a fun, growing company that ... Provide scent-sational customer service by creating a welcoming environment, assisting customers ...

Stinker Stores

Customer Service

Nampa, ID · On-site

$15.75 - $21/hr

... 83687 Customer Service Specialist Our Customer Service Specialist position is the first point of ... legal questions, the EAP provides support. So, are you ready to join a fun, growing company that ...

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All JobsLegal Customer Service Jobs

Legal Customer Service information

See salary details

$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Jul 23, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a good legal side hustle?

A legal customer service professional can pursue side hustles such as freelance legal research, document review, or virtual assistance for law firms. These roles often require strong communication skills, familiarity with legal terminology, and sometimes specific certifications or software knowledge. They typically offer flexible schedules suitable for part-time work outside regular hours.

What are legal customer service representatives?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

Is $900 an hour a lot for a lawyer?

For a legal customer service role, $900 an hour is exceptionally high and not typical, as such roles usually pay significantly less. High hourly rates are more common for specialized attorneys with extensive experience or in high-demand fields, rather than customer service positions. Customer service roles generally pay hourly wages or salaries far below this amount.

What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the highest paid customer service job?

In customer service, managerial roles such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles like Technical Support Managers or Customer Success Directors in tech companies can earn six-figure incomes, especially with experience and relevant certifications.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that roughly 80% of their results come from 20% of their efforts, often focusing on high-value clients or cases. Legal customer service professionals can apply this principle by prioritizing key clients and tasks to improve efficiency and client satisfaction.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.
Customer Service

Customer Service

Kelly Services

Billings, MT

$20 - $22/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Customer Service / Quote and Order Entry
Client Account Coordinator (Contract-to-Hire)
Location: Billings, MT (100% Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Pay: $20–$22/hr
Start Date: ASAP
Industry: Industrial Safety Supplies
Type: Contract-to-Hire
Growth Opportunity: Yes — long-term role with room to advance

About the Role
We’re seeking a Client Account Coordinator / Sales Support Specialist to join a growing industrial safety supply company in Billings, MT. This is a customer-facing, high-visibility role that supports order processing, quoting, and client communications. Ideal for someone with strong customer service skills, attention to detail, and the initiative to take on more once daily tasks are complete.
This role is fully onsite and offers long-term career growth once converted to permanent.

Key Responsibilities
  • Serve as the first point of contact for customers—in person, by phone, and via email
  • Provide quotes, pricing, and product information
  • Process order entry, order tracking, and shipment status updates
  • Prepare quotes and assist outside sales with product sourcing
  • Maintain customer order status and ensure timely communication
  • Greet walk-in customers and support front counter inquiries
  • Multi-task across multiple internal systems and software platforms
  • Support occasional customer site visits once permanent
  • Take initiative to assist with additional tasks after daily work is completed

Qualifications
  • 2+ years of customer service, inside sales, order entry, or sales support experience
  • Strong computer skills; ability to work across multiple systems
  • Professional, personable, and comfortable with client interaction
  • Strong communication, organization, and attention to detail
  • Ability to multi-task and stay accurate in a fast-paced environment
  • Reliable attendance and commitment to in-person work
  • Experience from construction, or customer-focused environments is a plus
  • Industrial, safety products, or manufacturing industry knowledge is beneficial
  • Looking for someone seeking long-term stability

Screening Requirements
Completed after offer through the customer:
  • Background check
  • Drug test
  • MVR check (no reckless driving, DUIs, suspensions, or excessive violations)

Physical & Work Environment
  • Lift up to 30 lbs
  • Office environment with front counter customer interaction

Education
  • High School Diploma required

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.