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Legal Customer Service Jobs (NOW HIRING)

RLS FIRM

Legal Receptionist & Customer Service

Sanford, FL · On-site

$13.50 - $17.75/hr

Description Client Concierge - The First Impression Specialist - Receptionist & Customer Service ... You'll be working alongside our founder and legal team to ensure that from the first "hello" to the ...

Choice Legal

Customer Service Specialist I (32196)

Tampa, FL · On-site

$15.50 - $20.50/hr

Description Choice Legal is looking for a customer centric person to join our team! The Customer Service Specialist's role is to respond to internal and external customer inquiries and to proactively ...

Kelly Services

Customer Service

East Windsor, CT

$15.50 - $21.25/hr

Customer Service - We at Kelly Services have partnered with a premier manufacturing company that is ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

Kelly Services

Customer Service

Broad Brook, CT · On-site

$15.50 - $21.25/hr

Customer Service - We at Kelly Services have partnered with a premier manufacturing company that is ... legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement ...

Pernini Legal

Customer Service Representative

Waterloo, IA · On-site

$18 - $20/hr

Customer Service Representative Location: Waterloo, IA Salary: $18-20/hour Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support ...

The Ōnin Group

Customer Service

Phoenix, AZ · On-site

$16 - $21.50/hr

Learn and perform duties across all customer service representative (CSR) accounts * Provide ... Free legal services * Our unbeatable employee discount program Apply now so we can hold a spot for ...

Onin Staffing

Customer Service

Phoenix, AZ

$17.50/hr

Full We are currently seeking a motivated and reliable CSR to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong leadership skills, and is ...

Kfc

Customer Service

Sheboygan, WI

$12 - $13/hr

The Customer Service is the first face that customers see when they walk through the door or the ... Legal right to work in the United States * The Company is an Equal Opportunity Employer Benefits:

Maersk

Customer Service

Aurora, CO

$16.25 - $22/hr

... roles that provide services to customers once they are onboarded in the Maersk environment ... We will consider qualified applicants with criminal histories in a manner consistent with all legal ...

Service Partners

Customer Service Rep

Itasca, IL · On-site

$20 - $40/hr

Exemplary customer service skills, analytics and problem-solving skills. * Proficient computer ... legal and financial issues, etc. * Employee Referral Bonus * Paid Military Leave * Tuition ...

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All JobsLegal Customer Service Jobs

Legal Customer Service information

See salary details

$41K

$88.7K

$117K

How much do legal customer service jobs pay per year?

As of Jun 30, 2026, the average yearly pay for legal customer service in the United States is $88,721.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a good legal side hustle?

A good legal side hustle for those in legal customer service includes freelance legal research, document review, or virtual paralegal work. These roles often require strong communication skills, familiarity with legal software, and the ability to work flexible hours outside of regular employment.

What are legal customer service representatives?

Legal customer service representatives are professionals who assist clients, legal firms, or organizations by answering inquiries related to legal services, processing documentation, and providing information about legal procedures. They often serve as a first point of contact, helping clients understand legal processes, schedule appointments, and direct them to the appropriate legal personnel. Their role requires a good understanding of legal terminology, excellent communication skills, and the ability to handle sensitive information with confidentiality.

What are the key skills and qualifications needed to thrive as a Legal Customer Service Representative, and why are they important?

To thrive as a Legal Customer Service Representative, you need a solid understanding of legal terminology, case management processes, and experience in customer service, often supported by a relevant associate degree or certification. Familiarity with legal management software, CRM systems, and document handling tools is typically required. Exceptional communication, active listening, and problem-solving skills help you address client concerns effectively and build trust. These abilities are crucial for ensuring accurate information delivery, client satisfaction, and efficient support within a legal environment.

Is $900 an hour a lot for a lawyer?

For a legal customer service role, $900 an hour is exceptionally high and not typical, as such roles usually pay significantly less. High hourly rates are more common for specialized attorneys with extensive experience or in high-demand fields, rather than customer service positions. Customer service roles in the legal field generally pay hourly wages or salaries far below this amount.

What are the typical challenges faced in a Legal Customer Service role, and how can they be effectively managed?

Legal Customer Service professionals often handle inquiries from clients who may be dealing with stressful or sensitive legal matters, making communication both critical and challenging. Navigating complex legal terminology while ensuring clients feel heard and supported requires patience, empathy, and strong organizational skills. Effective management involves staying up-to-date on legal processes, maintaining clear communication with attorneys and clients, and utilizing case management systems to track interactions and documentation. Building rapport and trust, while remaining professional and discreet, is essential for success in this role.

What is the highest paid customer service job?

In customer service, managerial roles such as Customer Service Managers or Directors tend to have the highest salaries, often exceeding $70,000 annually, especially in large organizations. Specialized roles like Technical Support Managers or Customer Success Directors may earn higher compensation due to technical expertise and leadership responsibilities.

What is the 80 20 rule for lawyers?

The 80/20 rule for lawyers suggests that approximately 80% of their results come from 20% of their efforts, often focusing on high-value clients, cases, or tasks. Legal customer service professionals can apply this principle by prioritizing key client relationships and efficient case management to improve productivity and client satisfaction.

What is the difference between Legal Customer Service vs Legal Receptionist?

AspectLegal Customer ServiceLegal Receptionist
Required CredentialsHigh school diploma; customer service experience; knowledge of legal terminologyHigh school diploma; reception or administrative experience; basic legal knowledge
Work EnvironmentCall centers, law firms, legal departmentsFront desk, law offices, client intake areas
Employer & Industry UsageLegal firms, corporate legal departmentsLaw firms, legal clinics, courts
Common Search & ComparisonCustomer service roles in legal settingsFront desk legal support roles

Legal Customer Service focuses on assisting clients via phone or email, providing legal information, and managing client inquiries. Legal Receptionists handle front desk duties, greet visitors, and manage appointments. While both roles require legal knowledge and customer interaction, Legal Customer Service emphasizes communication skills for client support, whereas Legal Receptionists focus on administrative and front desk responsibilities.

More about Legal Customer Service jobs
What states have the most Legal Customer Service jobs? States with the most job openings for Legal Customer Service jobs include:
What job categories do people searching Legal Customer Service jobs look for? The top searched job categories for Legal Customer Service jobs are:
Legal Customer Service jobs near you
Infographic showing various Legal Customer Service job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $88,721 per year, or $42.7 per hour.

Legal Receptionist & Customer Service

RLS FIRM

Sanford, FL • On-site

$13.50 - $17.75/hr

Full-time

Posted 25 days ago

Job description

Description
Client Concierge - The First Impression Specialist - Receptionist & Customer Service
Just Another Receptionist Help Wanted Ad... But Not Really.
  • Are you the person who remembers the small details-like a client's grandson's name or how they prefer their documents sent-without being asked twice?
  • Do you have the "hospitality gene"-the innate drive to make people feel taken care of with your words and actions?
  • Can you handle a fast-paced environment with a sense of humor, recognizing that law and real estate are serious, but we don't have to be stuffy?

A-Players Wanted
We're building a team of A-players to be the frontline of our firm. As the Client Concierge, you aren't just "answering phones." You are the architect of the client experience, whether they are walking in the door or on the phone. You are the first voice a grieving widow hears when she calls about probate, and the reassuring guide to a family buying their first home.
We're looking for a person, not a set of bullet points. You'll be working alongside our founder and legal team to ensure that from the first "hello" to the final "thank you," clients feel the difference.
Our culture is built on three core values that shape how we treat clients, our team, and ourselves:
Consistent. Real. Happy.
  • Consistent - We prepare early, communicate early, and deliver early.
  • Real - Real people, real relationships, no pretense.
  • Happy - Humor, balance, and good outcomes.

Where Do I Work?
While you'll be physically based in Sanford, you will serve as the "virtual hub" for clients and team members across all three of our Florida locations.
Your Role: The Client Journey
The Gatekeeper (First Impressions)
You are the "Director of First Impressions." Whether it's a high-stakes real estate agent or a nervous first-time home-buyer, you set the tone. You don't just route calls; you manage expectations and provide immediate warmth.
TL;DR: The Voice of the Firm.
The Air Traffic Controller (Intake & Gatherer)
You'll manage the flow. You'll qualify leads, gather the missing puzzle pieces, and set the expectation for them for their next stop on their journey.
TL;DR: Connecting the Dots.
The Emotional Anchor (Customer Service)
Clients are often dealing with major life transitions-buying a home, losing a loved one, or planning for the end of a loved one's life. You provide consistency, empathy, and the patience required to walk them through a process they may have never been through before.
TL;DR: Professionalism with a Heart.
If This Sounds Like You...
Let's talk.
We're not looking for someone to fill a seat - we're looking for someone who fits the culture and raises the standard.
Before an offer is extended, you will be asked to arrange reference calls with prior managers and supervisors who can verify your performance.
Apply via Wizehire.
Responsibilities
$41
Qualifications
• Exceptional Communication: You possess a "smile in your voice" and the ability to translate technical jargon into plain, reassuring English. You make clients feel heard and understood, even when the legal process feels overwhelming.
• Ahead of the Airplane: You have a proactive, high-precision work style. You don't just react to tasks; you anticipate the next three steps. If you were a pilot, you'd always be five miles ahead of the aircraft, already preparing for a smooth landing.
• Tech-Fluent & AI-Forward: You don't just "use" computers; you leverage technology to work smarter. You recognize AI as a powerful tool (not a foe) to enhance your workflow, but you also know that AI can never replace the human touch, empathy, and critical thinking you bring to the table.

Apply