Customer Service Representative

Primarily responsible to collect monies on behalf of our clients while maintaining compliance and professional office and ethical standards. Collector will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

Responsibilities:

1. Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached. The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
2. Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
3. Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
4. Collect balance or set up an appropriate payment plan.
5. Review accounts to identify adjustments, discrepancies and create a request for resolution
6. Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
7. All other duties as assigned

Qualifications:

1. Previous experience in customer service, sales, collections, or a related role is preferred
2. Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
3. Successfully overcoming objections in a short period of time.
4. Working independently and productively without close supervision.
5. Bilingual in Spanish a plus.
6. High School Diploma or GED.
7. Overtime when needed.
8. Basic computer skills
9. Ability to compute basic math calculations
10. Ability to multi-task
11. Competitive
12. Resourceful
13. Goal Driven
14. Great Work Ethic
15. Team Player
16. Punctuality
17. Good Attendance
18. Ability to switch between multiple computer systems
19. Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred
20. Strong listening skills
21. Ability to communicate clearly and succinctly is required
22. Ability to talk to others to convey information effectively and professionally
23. Capable of handling difficult, escalated calls and reach resolution
24. Dependable and punctual
25. Stress tolerance
26. Ability to maintain professional demeanor
27. Must be able to efficiently navigate through the CUB’s system
28. Well organized in taking and processing payments
29. Ability to effectively handle calls while maintaining the client’s and Firm’s standards.

#AmishLGBS