Freight/Inside Sales Coordinator

This role will be divided as 70% Freight Coordination and 30% Inside Sales

This position offers base pay + commission

The Freight/Inside Sales Coordinator will verify and keep records on all incoming and outgoing shipments and prepare items for shipment by performing the below duties to quality and productivity standards. This position will partner with inside and outside sales and management to drive the Company’s strategic vision of being a Brand of Choice for customers; serve as the customer’s advocate by responding to inbound inquiries, exceeding expectations and providing superior customer service to increase customer attraction and retention.

Responsibilities:

1. Support customers and inside/outside sales as needed
2. Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction
3. Serve as a liaison with Outside Sales, Purchasing and toll processor to expedite orders and meet delivery dates
4. Review, interpret and understand part numbers, instructions and specifications of sales comments, fabrication tickets and delivery tickets
5. Operate computer to perform Oracle NetSuite system functions as well as UPS Worldship, and maintain shipping/receiving records
6. Prepare, complete and process necessary paperwork; enter ship quantities in the system
7. Independently plan, coordinate and schedule activities with various departments and outside carriers to meet scheduled ship dates
8. Reconcile all freight, making sure when both single and multiple line orders ship together that allocations are correct
9. Accurately close out shipped orders
10. Work with both Sales and Operations to coordinate shipments for both LTL and FTL as it relates to shipment time and accuracy and arrange for freight pick up; get proof of delivery when required
11. Manage inbound and outbound freight appointments
12. Manage carrier relationships, including the management of discrepancies, vendor visits and coordinating corrections with vendors when necessary
13. Manage freight claims for facility and follow established processes
14. Receive products and record the products into our computer system when required
15. Perform duties to establish Quality Assurance Standards; report defective or substandard material, supplies or products
16. Confirm money received on all COD orders prior to shipping
17. Maintain work area and equipment in a clean and orderly condition; follow all safety guidelines
18. Other duties as assigned

Qualifications:

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university with a focus in Business Administration, Finance, Accounting, Economics, Marketing, or related discipline is preferred; in the absence of a degree, directly-related job experience serving in strategic account management and industrial sales role, where a number of years and proven knowledge may offset the degree requirement

Experience & Skills

• At least one year of prior professional-level customer service experience
• A proven track record of building and maintaining effective customer relationships within different organizations to meet or exceed established goals for product sales
• Demonstrated strong organizational abilities and prior experience utilizing a Customer Relationship Management system for business information tracking
• Demonstrated ability to work with internal and external customers providing exceptional customer service
• Requires solid written and verbal communication skills
• Demonstrated mechanical aptitude
• Strong analytical, conceptual and planning skills are required.
• Excellent math skills and overall PC literacy (Microsoft Office) are required.
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task.
• Must successfully complete drug screen, physical and E-Verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)

Mazzella Core Values:

Be Safe - personal commitment to all stakeholder’s well-being; purposeful control of risk

Be a Lifelong Learner – routinely acquire new skills and capabilities that bring value

Be Humble – lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics