Front Desk Agent- All Shifts
Cambria Hotel & Suites Akron-Canton Airport
Uniontown, OH
- Medical , Dental , Paid Time Off , Retirement
- Full-Time
Job Description
Job Summary: We are looking for attentive, engaging, and service-oriented hotel Front Desk Clerks to join our team. Availability for all shifts a plus, including night audit, and includes holidays and weekends. Hotel Front Desk Clerks are the first in-person contact for hotel guests realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Front Desk Clerk is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Benefits
- Vacation Pay
- Holiday Pay
- Medical and Dental Insurance
- 401k Retirement Plan
- Hotel Discounts
Responsibilities
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience preferred
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Address
Cambria Hotel & Suites Akron-Canton Airport
Uniontown, OH
USA
Industry
Tourism
Posted date
14 days ago
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.