Customer Account Coordinator

Are you seeking a career opportunity with potential for growth, advancement, and the possibility of transitioning from temporary to permanent employment? Consider joining our AEROSPACE client in Devens, MA! Upon conversion, you'll have access to excellent benefits!

We are looking for someone who has at least four or more years of related experience in administrative, marketing/customer service, or product support areas.

Job Title: Customer Account Coordinator
Location: Devens, MA
Duration: 9 month assignment, no more than 12 months
Work schedule: 1st shift 8:00 am - 5:00 pm

JOB RESPONSIBILITIES:

• Administers customer accounts by reviewing service and/or spare product requirements to existing terms and
  conditions of purchase orders or maintenance agreements.
• Establishes and maintains customer relationships through courteous and efficient servicing of customer
  requests. Maintains regular communication with assigned customer accounts and responds to customer service
  issues.
• Prepares, and submits correspondence in response to customer requests. Maintains an appropriate level of
  confidentiality with regard to customer and company matters.
• Responds to requests for quotations in a timely manner and coordinates with price estimating. Reviews pricing
  for reasonableness, submits quotations/proposals for customer review, and handles
  customer questions regarding the submitted quote/proposal.
• Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry,
  planning and shop personnel) on customer issues. Prioritizes requests and commits to reasonable production
  and/or provisioning lead‐time.
• Releases repairs to production when customer approval is received by submitting work order to scheduler and
  updating sales order with delivery date and repair costs. Develops action plans to address past due items. May
  have oversight of order entry activity and shipping for spares.
• Monitors delivery status and provides status reports to customers by gathering data, researching outstanding
  shipments, obtaining up‐to‐date shipping information, and following up with the customer.
• Develops knowledge of procurement practices and FAA regulations, Parker products and manufacturing
  processes, and customers.

JOB QUALIFICATIONS:

• One to two years of related college level courses, certificate completion or related job training in contracts
  or business administration that has provided both theoretical and practical knowledge in the field.
• Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of
  related experience in administrative, marketing/customer service, or product support areas.
• Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable.
• Ability to use standard business software applications and specialized spreadsheet and database systems (e.g. manufacturing resource planning (MRP), financial and accounting data).