Inside Sales Coordinator

Job Title: Inside Sales Coordinator

Job Type: Full-Time

Schedule: 9-hour daytime shift

Compensation: $18 - $20 / hour

Immediate Supervisor: Branch Manager

Company Description:

Since 1998, STEPUP Scaffold has been providing quality scaffolding products in the North American market. STEPUP branded scaffolding products are made with Quality in mind through all phases of manufacturing, raw material selection, material preparation, welding, finishing, and packaging. The Six-Sigma based QA/QC system in STEPUP’s manufacturing plant has enabled STEPUP Scaffolding products to meet or exceed the industry standards and OSHA requirements consistently.

Job Description:

We are seeking a quick learner with an outgoing personality and eagerness to learn the product lines we offer. It is the responsibility of the inside sales coordinator to enter, process and manage the sales orders, credit memos and purchase orders for the products that are sold, and search for and purchase any needed specialty parts needed for a customer project. Ideally, they are the communicating force behind the scenes. The candidate we seek for this position should possess strong communication and negotiating skills for direct communication with customers and suppliers.

Key Responsibilities:

• Answer customer calls and create sales opportunities by turning sales quotes into estimates.
• Enter sales orders, credit memos, quotes, and purchase orders into POS software.
• Produce and print various reports for managing customers, products, orders, quotes, customer statements, etc.
• Send invoices to customers, take payments over the phone and do some cash handling.
• Assist walk-in customers by providing pricing and inventory of product, etc.
• Coordinate with team members from other branches to ensure inventory accuracies for sales orders, credits and deliveries for your orders being shipped from those locations.
• Coordinate all aspects of the business, customer, and supplier interactions with sales staff.
• Trouble-shoot and resolve any/all issues that arise with customers and suppliers and coordinate with the sales staff.
• Perform other duties as described by branch manager.

Requirements for this Position:

• Must be friendly and have an outgoing personality.
• Must be able to work effectively with others and be a team player.
• Must possess exceptional organizational, time management and problem-solving skills.
• Must demonstrate the ability to multi-task, prioritize and coordinate work activities and possess the ability to change at a moment’s notice.
• Must be capable of working in a fast-paced and stressful environment on occasion.
• Must be proficient with Office365 including Outlook, Excel, and Word.
• Some travel may be required.

Preferred Qualifications:

• High school graduate
• Previous industry knowledge a plus
• Excellent communication, interpersonal, problem-solving, and organizational skills

Benefits:

• Medical, dental and vision insurance
• Matching 401k
• Long-term and short-term disability
• Life and AD&D insurance
• Vacation time