Product Customer Support Specialist- Direct Hire- Pay up to $25/HR

Product Customer Support Specialist-Direct Hire- Pay up to $25/HR

Job Summary:

• Communicate with customers in a friendly knowledgeable manner via phone, live chat and email
• Process orders, update orders and troubleshoot discrepancies with orders or invoices
• Research and resolve issues by collaborating with other departments while communicating with customer and going above and beyond to find a favorable resolution
• Process returns and credits
• Provide back up to order entry team and pitch in on other projects or where needed
• Ensure new customer onboarding experience is superior
• Work closely with sales to assist with orders and provide outstanding customer service
• Participate in ongoing education on company products, styles and offerings
• Handle any additional projects as assigned
• Proficient with the Microsoft Office Suite, ERP, and CRM software
• Thrives in a fast-paced deadline driven environment
• Passionate about delivering exceptional customer service
• 2-5 years Customer Experience in a product-based industry

Midwest Staffing Group & KeyStaff Professionals prohibits discrimination against any employee or applicant for employment because of race, color, religion, creed, age, sex, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity, gender expression, veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable state, federal and/or local laws.