Customer Service / Sales Support (Office)

Reports To: Chief Operating Officer

Overview: Mojo Art & Image LLC is a growth-oriented manufacturer and distributor of pre-printed sportswear. Unique designs, innovative artwork & excellent customer service have contributed to making us a major competitor in the t-shirt industry. MOJO seeks to employ trustworthy, hands on, motivated, team-oriented Managers. In return, MOJO endeavors to provide a safe, friendly work environment, competitive salaries, and forward promotion for high performers.

Customer service is the cornerstone of our corporate philosophy. We understand that helping our Customer look good, whether that is through great product or timely deliveries, is the key to our business success.

This position is located at the company’s office at 2900 Cowan Avenue, Baltimore, MD 21223, and requires physical attendance at the company’s office each day.

Executive Summary:

This is a administrative role providing Customer and Sales support. You will be working with Customers, Sales representatives and other departments to facilitate the movement of goods from quote through to a fulfilled order.

Job Functions:

• Provide administrative, clerical and support assistance to Customers and Sales Team.
• Maintain a high level of professionalism and present the organization in the best light.
• Monitor deadlines and escalate any divergence from timelines.
• Communicate clearly with both oral and written commication.
• Explain product prices and answer questions.
• Bring any customer concerns to the appropriate team for speedy resolution.
• Be familiar with computerized tools for efficient logging of all customer reported issues.
• Maintain proper record keeping and authorizations from Customers and Management.

Required Education / Experience / Specific Job-related Skills

• High School Degree or equivalent.
• Experience processing documentation.
• Willingness to do repetitive tasks.
• Highly focused attention to detail.
• Capable & willing to follow and communicate detailed instructions.
• Requires extraordinary commitment to accuracy with good basic math skills.
• Must demonstrate ability to work well with others, in a collaborative, consensus-oriented workplace.
• Strong problem solving skills
• Must be effective with time management
• Must have excellent work habits.
• Prior experience working in an office customer service environment

Company Benefits:

• 401 (k) retirement plan.
• Employer contribution toward family health, dental & vision, plus HRA.
• Company paid vacation and holidays.
• Fun and fast paced working environment.