Systems Administrator

COMMUNITY SERVICE SOCIETY OF NEW YORK

New York, NY

Expired: 16 days ago Applications are no longer accepted.

$75,000 to $80,000 Yearly
Vision , Medical , Dental , Life Insurance , Retirement
Full-Time

Job Description

The Community Service Society of New York (CSS) is an informed, independent, and unwavering voice for positive action on behalf of more than three million low-income New Yorkers. Our work bridges many subject areas and approaches, all with a concerted focus on addressing economic and racial disparities that stand in the way of opportunity and forward movement. We conduct incisive research on issues facing low-wage workers, rent-burdened tenants and Black and brown New Yorkers overpoliced at the subway turnstile; create and run innovative direct-service programs providing critical support to low-income individuals and families; work with and for New Yorkers with past criminal systems involvement in reentry and conviction records-related advocacy, litigation and rap sheet-related services; promote and ensure equitable access to healthcare across New York State; assist individuals facing student loan debt; and engage in a wide variety of other programs and projects aimed at reducing barriers to full participation in the life of this great city. CSS also regularly convenes the New York Reentry Roundtable, a gathering of directly impacted individuals, their families, advocates, and friends, to discuss and plan forward action on reentry-related policy matters.

CSS is seeking a full-time Systems Administrator to assist the Information Technology Department with the following job duties:

Job Description:

Provide day-to-day support for client hardware and software issues pertaining to multiple devices such Windows PC, Apple products, and other mobile devices.
Respond, resolve, and document daily Help Desk tickets in our service desk environment.
Take ownerships of client issues and escalate to appropriate resources as necessary.
Create, document, and update processes to resolve issues and other helpdesk workflows.
Deliver front-end support for VoIP office phones.
Prioritize daily intake of tickets and project-related tasks.
Manage Active Directory accounts and access for clients as well as onboarding/offboarding of individuals.
Perform other duties and assigned projects as needed.

Job Requirements:

High school diploma required, bachelor’s degree preferred.
Minimum of two years of experience in Information Technology.
Experience supporting Windows 10 computers in a corporate environment.
Experience with Active Directory and Office 365.
Proficient with hardware & software installation/troubleshooting.

Community Service Society oﬀers a competitive salary and a comprehensive beneﬁt package. Beneﬁts include health, dental, vision, life, AD&D, LTD, supplementary disability, 403b, deﬁned beneﬁt retirement plan, commuter beneﬁt plan, medical and dependent care ﬂexible spending accounts, childcare reimbursement, EAP, gym and other discounts, and generous paid-time oﬀ policy. CSS is located in midtown Manhattan. CSS currently operates in a hybrid work environment.

Salary Range: $75,000-$80,000 annual salary depending on factors including experience and qualifications.