Front Desk Agent

MMI Hotel Group is now managing Fontana Village located in the beautiful Smoky Mountains and is under new ownership who plan on making the lodge a destination for families, groups and outdoor enthusiasts. Fontana Village is now hiring for front desk agents.  

 The Front Desk Agent has a combination of guest services related duties from the check-in and check-out of guests, directing calls to the department, answering guest inquiries that contribute to the overall positive experience for our guest. 

The ideal candidate will have guest service experience and is able to work a flexible schedule including weekends and holidays. If you enjoy interacting with people; understand the importance of providing service with a smile and delight in assisting guest with questions concerning the local area, this could be job for you! 

Please note that you will be working for the ownership group, Fontana Ventures, LLC and the benefits will differ from those listed on MMI Hotel Group's webpage. 
 

All team members receive:

• Healthcare, Dental, Vision and Life Insurance*
• Contribute to the revitalization of the largest historic resort in the Smokies
• Choose from a variety of hours with flexibility in scheduling
• Employee discounts at restaurants and on select retail items
• Access to amenities and recreational programming
• Tickets to select tourist attractions in Pigeon Forge

Fontana Village fosters a worker environment that is inclusive as well as diverse, where our team members can be themselves. Fontana Village is an Equal Opportunity Employer and a member of E-Verify.  All qualified applicants, including minorities, women, protected veterans and individuals with disabilities are encouraged to apply. 

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