On-Site Assistant Property Manager

Job Overview:

The Assistant Property Manger assists with preserving and increasing the value of a real estate investment. S/he assists with managing the day-to-day operations for a residential building/portfolio and takes action to best meet the owner’s goals and objectives. Specifically, s/he assists the On-Site Property Manager with tenant relations, collecting rent, monitoring agreements, and ensuring the property is in good working order. The position provides first rate service to all residential tenants by diligently responding to their needs and appropriately corresponding with tenants, office staff, managers, and ownership.

Primary Responsibilities:

Tenant Relations:

· Process/screen/review new applications and communicate to leasing team through Monday.com and/or email.

· Generate new leases.

· Sends move-in paperwork to tenants when applicable.

· Walks future move-ins units, ensuring they are prepared including keys, move-in information or move-in gifts.

· Verify keys are picked up for new tenant move-ins and all information uploaded to resident attachments in Yardi and process move-in within Yardi/RentCafé CRM.

· Enforce terms of rental agreements, resolve tenant complaints, ensure collections, and if necessary, oversee eviction proceedings.

· Follow-ups, communicates to tenants for upcoming renewals and generates lease renewals.

· Completes tenant changes, processes buy-outs, or skips and updates memos, paperwork in Yardi/RentCafé CRM provided by tenant or Property Manager directive.

· Enters residents notice to vacate (NTV) accordingly in Yardi/RentCafé CRM based on notice provided by resident or Property Manager.

· Sends move-out communication to tenants and updates Yardi/CRM accordingly.

· Assist Property Manager with resident event planning and notifications.

· Assist Property Manager with general building newsletters, notifications etc.

· Works with Bookkeeper and Property Manager to resolve tenant ledger and billing issues.

· Provides timely, attentive, upbeat service to residents, making sure their needs are met or explained in a manner that reflects positively on the company or business.

· Engages positively with potential tenants and at times, shows apartments.

Facilities Management:

· Work with Chief Engineer/Superintendent to follow-up on maintenance issues/work orders for tenants, providing insight, and responding quickly to resolve the issue.

· Periodically inspect property to ensure it is in good working order; common areas are clean and well maintained, and the building meets requirements.

· Inspects vacant units as needed to verify apartment is market ready to lease.

· Assist manager with collection of vendor updates and new bids from contractors.

· Coordinate with maintenance to schedule repairs and resolve emergency maintenance issues in a timely manner.

· Assists in coordination of various maintenance special or yearly upkeep projects assigned by Property Manager.

Owner Relations

· Participates in property status calls or meetings with owner.

· Maintains open dialogue with On-Site Property Manager on vacancies, tenants, physical condition of property, and financial issues.

· Ensures compliance and organization of owner(s) and management agreement with utility companies.

Other Duties:

· Encouraged to reach out and network with Peak's team of leasing agents and coordinators to grow competency and gain efficiency.

· Ensure compliance with Peak Properties company policy, as well as federal and local regulations.

· Attend Peak meetings and/or connect with other Peak employees to share best practices.

· Additional duties as assigned by Management.

Qualifications:

· Bachelor's degree in business administration, finance, real estate, construction management or vocational real estate training preferred.

· Knowledge and strong interest in real estate and property management.

· Demonstrated ability to work independently.

· Demonstrated ability to self-manage emotion and build strong relationships with customers, Peak employees, and vendors.

· Positive attitude, goal-oriented, attention to detail, strong follow up and self-motivated.

· Patient, honest, forthright, responsive and highly organized.

· Demonstrates sound judgment and discernment as to what issues to resolve independently and which issues to elevate. Ability to ask for help when needed.

· Familiar with applicable local, state, and federal laws and regulations.

· Ability to handle large volume of emails and phone calls.

· Strong interpersonal & business communication skills.

· Basic knowledge of building maintenance preferred.

· Competence with and/or desire to learn and use systems/tools (Yardi, Excel).

· Computer proficiency in Microsoft Office (Excel, Word, Outlook).

· Knowledge of financial reporting.

Availability and Work Hours:

· Must be available to handle requests as needed outside of normal business hours.

· Ability to access emails on weekends and be available to resolve an emergency issues as needed.

Physical Requirements:

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

· Requires the ability to move within different areas of the property, stand, sit, walk up/down stairs for periods of time.