IT Support Analyst

General Job Description / Summary Supports internal users with hardware and software issues by performing the following duties. Acts as level I and some level II helpdesk ticket support. Hour Rate: $25-$28/hr Key Duties and Responsibilities: Provides support to end users for internal systems. Supports the setup of new hires laptops and delivers timely. Trains current users on company apps/devices including but not limited to laptops, cell phones, desk equipment and conference room equipment. Assists in managing hardware, software, and license inventory. Performs user requested software installations/updates. Maintains support knowledgebase. Education and Experience Education Requirements: 2yr degree or related IT support certificate/technical education. Experience: 2+ related IT systems experience/customer support/helpdesk role. Computer Skills: (Required) Office 365, Windows 10, Windows 11, Active Directory, iOS, Android. Remote access tools such as Zoho Assist and TeamViewer, Helpdesk software such as ManageEngine ServiceDesk or similar. Collaboration tools such as Microsoft Teams and Slack. Mobile device management. F oundational or intermediate IT knowledge (i.e. computer hardware, software, or networking principles such as NMAP, ICMP, DHCP, IPv4/v6). Strong understanding of internet browser functions and other IoT interface tools. (Preferred) VMware vSphere, VMware Horizon, Newforma. A+, Net+, or ITIL certifications. Technical training or teaching experience. Experience working with SSO solutions or Directory Management systems