Outlet Supervisor

Summary of Position

Supervises assigned staff in the Outlet. Responsible for routine inventories and audits of cash handling, food, and other merchandise.

Role and Responsibilities

• Recruit, select, develop, evaluate and counsel his/her employee(s). Maintains communications. Terminates employee with approval of the Operations Manager.
• Communicates personnel requirements to Operations Manager. Recommends adjustments to staffing levels as justified by demands within budget.
• Supervise retail operations, including the receiving and processing of donations; ensures quality in goods and services.
• Supervise outlet food sales to include routine inventory.
• Works collaboratively with the employment and training program to further the mission.
• Maintains a positive, team oriented relationship with management, peers and subordinates; and encourages interactions between all departments.
• Directs, supervises and coordinates staff activities to assure store goals, budgets and objectives are met.
• Attends scheduled meetings and training.
• Oversee sales transactions associated with purchase and ensure proper sales procedures are followed. This includes all transactions e.g., cash sales, credit card sales, refunds and exchanges.
• Monitor pricing of product type and provide recommendations to the manager.
• Other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibilities over Outlet Lead(s) and Sales Associate(s).

Required Skills & Qualifications

• Two years of experience in retail and supervision of 20 + employees.
• Ability to understand English and interact with customers and employees.
• Ability to provide exceptional customer service to all of our customers.
• Ability to perform basic math computations (e.g., computing percentages).
• Ability to work well under pressure and maintain accuracy.
• Basic working knowledge of computer applications and the internet.
• Willing and able to adapt to multiple demands and shifting priorities.
• Ability to work flexible hours and days including weekends and holidays.
• Bilingual preferred.
• Physical Requirements
• Must be able to lift up to 30 pounds at times.
• Ability to work in a non-climate controlled environment.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to use hands and fingers to operate a telephone and keyboard.
• While performing the duties of this job, the employee is frequently exposed to airborne particles.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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