Deli Department Assistant Manager

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity. The requirements listed below are representative of the knowledge, skill and/or ability required. Possible ‘Reasonable Accommodations’ will be researched to determine if any are available to enable individuals with disabilities to perform any essential job duties.

Service Deli Assistant Managers are responsible for ensuring that team members provide exceptional guest service, while achieving sales and profit margin goals. This includes ensuring guest satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting guest service standards. They must demonstrate knowledge of the department’s purpose and goals and have the skills to help team members achieve those goals.

1. Train, coach and observe team members in serving guests.
2. Have strong working knowledge of deli department equipment with ability to teach team and others all fundamental operations of equipment (mixing, scaling, cooking, frying, slicing, finishing, etc.).
3. Provide input into merchandising decisions to the store and department managers.
4. Implement the marketing strategy, cross merchandising and sales programs throughout the deli department.
5. Resolve guest and team complaints in a timely and satisfactory manner.
6. Lead team members to accomplish store and department goals.
7. Manage sales, gross profit margin, labor-scheduling and deli department standards.
8. Be proficient in all store technology (Ordering, POS system, etc.).

1. Education/Training: High School Diploma, some college preferred. Possess a vast product knowledge of Deli related products along with a willingness to learn.
2. Experience: Minimum of 1-3 years retail experience.
3. Skills/Knowledge: Strong leadership and analytical skills.
4. Excellent guest service skills.
5. Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations.
6. Strong problem-solving and organizational skills.
7. Ability to lead and develop others.
8. Ability to handle multiple projects and task with a high attention to detail.
9. Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
10. Ability to stand for an extended period of time. Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.