Bilingual Member Services Representative

A-Line Staffing is now hiring Hybrid/WFH Bilingual Member Services Representatives in Alameda, CA. The Member Services Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Member Services Representative position, please contact Elizabeth at eivy@alinestaffing.com

Member Services Representative Compensation

• The pay for this position is $22-$28 per hour
• Benefits are available to full-time employees after 90 days of employment
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Member Services Representative Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
• The required availability for this position is Monday-Friday, 8am-5pm

Member Services Representative Responsibilities

• Contacts: Receive, manage, and document telephone calls, emails, and other sources of contacts from members, potential members, and providers, and explain health plan benefits and plan rules. Describe the types of services the Alliance offers to the Member within the managed care system. Provide clarification about issues regarding patient and physician rights and how the plan operates.
• Conflict resolution: Resolve member problems/conflicts by convening with other departmental staff as needed.
• Member communications: Create and/or mail appropriate member materials and communications as needed.
• Computer: Perform ongoing data entry which assists in the maintenance of the Member Services department database to ensure data integrity.
• Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

Member Services Representative Requirements

• MUST be bilingual! Looking for Mandarin/English, Cantonese/English, or Vietnamese/English
• 1+ years’ experience of call center experience
• High School Diploma or GED
• Attendance is mandatory for the first 90 days

Member Services Representative Preferred Qualifications

• Bachelor’s degree preferred
• Any experience in managed care/health insurance is a plus

If you think this Member Services Representative position is a good fit for you, please reach out to me - feel free to e-mail, or apply to this posting!