Manager of Credit & Collections

Duncan Oil company is a family-owned business located in southwest Ohio. Duncan strives to create an atmosphere that fosters team chemistry as well as personal growth. There is nothing we love more than being able to reward our hardest-working employees with promotions whenever we can. We offer a competitive compensation package to employees to include competitive pay, medical insurance with prescription drug coverage, dental, and vision coverage, 401(k), disability benefits, life insurance, paid holiday, and PTO time to full-time employees.

Overview:

The Manager of Credit & Collections will manage the Receivables portfolio to minimize bad debt losses and facilitate cash collection. Approves, denies, and monitors credit availability to existing or prospective customers. Monitors and directs collection activities, short pay performance and product releases in the bulk facilities. Approves all region recommended write-off(s). Oversees and monitors the quality and accuracy of customer data. Places and monitors accounts for 3rd party action. Recommends Bad Debt write offs as necessary. Consults with CFO on all aspects of duties for consistency and goals.

Essential Responsibilities:

• Responsible for developing and administering all credit and collections policies and programs.
• Implement and monitor processes to improve cash flow and reduce receivables, and ensure the accuracy of AR.
• Approve new customer accounts and set credit limits using the AR aging reporting for the assigned customer account portfolio, interface with the customer, sales, and bulk plant teams to collect delinquent balances.
• Ensure accounts receivable balances are maintained at appropriate levels for the economic environment and business situation.
• Research, document and resolve outstanding issues and balances; resolve escalated collection issues.
• Consult with management and/or appropriate staff on complex collections and/or deduction situations requiring extraordinary efforts to resolve.
• Develop reporting and analytics for senior management to monitor risk, collection activities and trends. Provide reporting on highest risk accounts including recommendations for resolution.
• Build strong customer relationships to create maximum value; routinely communicate via email and telephone with customers and internal associates.
• Oversee the filing of liens and lien releases and consult with attorneys when appropriate.
• Establish and maintain external business/industry relationships including attorneys, collection agencies, credit bureaus and The National Association of Credit Management (NACM).
• Continuously seeks out new ways to automate, streamline, or eliminate tasks in the credit department to improve processes and reduce costs.
• Other duties and responsibilities as assigned.

• Bachelor’s in Accounting or Finance.
• 5+ years in progressively responsible financial and credit roles, preferably in petroleum industry, manufacturing and/ or construction industry.
• Must have a working knowledge of financial, legal, UCC and Bankruptcy
• Must be familiar with credit procedures.
• Ability to read, analyzes, and interprets business periodicals, trade journals, financial reports, and legal documents.
• Excellent customer service skills; strong interpersonal skills, ability to communicate and manage well at all levels of the organization and with staff at remote locations is essential. · Must possess excellent organizational skills.
• Strong problem solving and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results-orientation.
• Microsoft Office proficiency is essential and strong working knowledge of Excel is required.
• ERP proficiency is essential.

We are an equal opportunity employer and employment is contingent upon the completion of a successful background check.