HL7 Support Analyst I

HL7 Support Analyst I

Job Description

Job Title: HL7 Support Analyst I

Job Location: RIS Administration

Division/Department: Informatics

Reports to: Director of Informatics

FTE: 1.00 Exempt

Company Mission/Summary

Recognized and accredited by the American College of Radiology, Radiology and Imaging Specialists (RIS) prides itself on being a high-quality workplace that is supportive of you through teamwork and celebrating success. RIS has grown to be one of the leading radiology providers in Polk County since starting over 50 years ago. With more than 45 physicians and five imaging centers, our physicians, administration, and staff strive to be an independent radiology practice providing the community with high-quality, compassionate service utilizing leading-edge technology. As a growing company, you’ll find opportunities to strengthen and develop your career in healthcare with a team of supportive leaders. RIS is based in historic Lakeland Florida, with great community offerings such as outdoor recreational activities, excellent universities, award-winning community theaters, art museums, and more.

Job Summary

The HL7 Support Analyst I is a key position of the Integration Team. This position is responsible for receiving RIS internal interface assistance requests. The incumbent will be the first level of interaction for the interface support; conducting assessment of said requests with the expectation of providing either a resolution or facilitating additional resources to address the issue, prioritizing expediency, and efficiency.

Job Objectives

• Establishes and maintains positive peer, leadership, and customer relationship, interacting positively and productively with teams across organizational lines
• Works with project manager and teams in implementation of new systems, system upgrades and enhancement of current system functionality, participation in any phase of large or small projects
• Monitor production feeds for alerts and manage incoming HL7 service inquiries
• Add or request additional description of issues, as needed for service request
• Assist with coordination of resources to arrive at a resolution of service request
• Utilizes the RIS ticketing system for documentation all troubleshooting, education, or work efforts
• Proactively assess and identify areas of improvement for planning and mitigation commencement
• Maintains professional skills and stays informed of changes in the healthcare industry, regulations, vendor technology and the impacts on assigned systems/integrations.
• Reports and takes direction from the HL7 lead and Director of Informatics
• Performs other duties as assigned

Perks and Benefits

Education and Experience

• College degree (AS, B.A., B.S.) in a field of study such as information sciences or a healthcare related fields is required, or 2 – 4 years commiserate experience in a healthcare IT related field, radiology or interventional radiology specialty experience preferred
• One of the following certifications is preferred:
  1. HL7 Version 2
  2. HL7 Version 3

Skills & Qualifications:

• Proficient in Microsoft Office Suite (Outlook, Excel, Word, OneNote, Teams, etc.)
• Ability to work independently and as a part of a team, with strong attention to detail and the ability to meet deadlines
• Excellent communication skills, including written, verbal and presentation capabilities in customer interactions and technical discussion is required
• Strong problem-solving skills and analytical skills, with the ability to identify and address issues and challenges
• Ability to function in a dynamic environment subject to changes in schedules, locations (remote vs. onsite) and priorities, working on multiple projects/issues concurrently; may be required
• Skills in establishing and maintaining effective working relationships with staff and patients and the ability to work independently

Physical Requirements

• Ability to sit or stand for prolonged periods
• Normal hand eye coordination and manual dexterity
• Ability to lift up to 50 lbs.
• Ability to distinguish letters and symbols
• Ability to respond quickly to sounds
• Clarity of vision at close distances (20 inches or less) and far distances (20ft or more)

Radiology and Imaging Specialists is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.