Strategic Commercial Lines Account Manager

About Us

Guy Hurley, LLC is a leading insurance agency based in Rochester Hills, Michigan, specializing in comprehensive insurance and bonding solutions for businesses and our personal lines clients. As insurance professionals, we are committed to helping people just like you find solutions for all your insurance needs. Once we understand your policy needs and goals, we'll work to develop a program tailored to you. Today’s environment can bring concerns, and even, dangers. That's why we work closely with our clients to anticipate these challenges and address them before they happen. Knowledge is power. It’s also the foundation for intelligent, well-considered decisions. When you have questions about which insurance policies are right for you, sound decisions are vital in helping you pursue your goals and protect your future. For many, understanding every aspect of the insurance space can be daunting.

We recognize that everyone encounters challenges along the way and strive to anticipate those situations as they occur. Our only goal is to keep you and your loved ones protected with the policies you need.

Strategic Commercial Lines Account Manager

Job Summary:

Under the direction of the Vice President of Property & Casualty, the Strategic Commercial Lines Account Manager performs a variety of essential tasks for the Client Service Department ensuring clients receive prompt, accurate and professional service. This person will be the primary contact for all insurance matters managing a portfolio of high-profile agency clients.

Principal Duties & Responsibilities:

• Serve as primary contact for clients related to insurance matters, overseeing the portfolio of commercial accounts effectively communicating program details, proactively addressing client needs & timely resolving issues.
• Lead renewal process & cross-serve to ensure a comprehensive approach to client’s needs.
• Prepare & present materials during annual renewal ensuring quality & inclusion of necessary information.
• Take ownership of the execution of the overall Agency stewardship plan. Facilitate collaboration between Account Executive, Risk Services, and Claims. Coordinate team meetings to assess adherence to service commitments with clients. Monitor the progress, document outcomes and incorporate this data into the renewal presentation.
• Coordinate mid-term policy changes between insurers and insurance carriers.
• Accurately document Agency Management System in accordance with established agency procedures.
• Prepare and complete applications for renewals to the insurance carriers.
• Confirm final policy orders with producer and underwriters; issue binders confirming specifics of coverage.
• Manage the accuracy of files by reviewing insurance policies for correct information in relation to the application, carrier quotation, and proposal.
• Respond to customer requests and premium inquiries ensuring completion/resolution of all customer service contacts.
• Review construction contract documents for insurance-related requirements.
• Initiate contact with clients and/or underwriters in order to clarify or acquire necessary information.
• Maintain the confidentiality of all client and organizational data.
• Demonstrate integrity and honesty and a positive attitude toward clients, other staff, management, and business contacts in performing the duties and responsibilities of the position.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• High School Diploma required
• Possession of a valid State of Michigan Property & Casualty Insurance Agent License
• Minimum of 5 years of experience working in the insurance industry is required
• Must have work experience in commercial account management, underwriting and/or client service
• Computer skills necessary to maintain various records and prepare reports; familiarity with the use of general office equipment
• Proficiency with MS Office Suite required
• AMS360 and ImageRight experience desired; will consider experience with related agency management systems
• Knowledge and understanding of generally accepted office procedures
• Good organization and time management skills are required to successfully perform the duties of this position
• Interpersonal skills necessary to communicate effectively with a wide variety of business associates including clients, all levels of staff, Insurance companies, etc. in the exchange of information and resolution of outstanding issues
• Physical ability to sit for prolonged periods of time at the computer
• Mental ability to handle pressures related to meeting deadlines, multi-tasking, and maintaining accurate and detailed records

Working Environment:

Hours: Monday-Friday, 8:30am-5:00pm (Flexible)

Office Location: 989 East South Boulevard, Suite 200, Rochester Hills, MI 48307

Benefits:

• Competitive Salary
• Health insurance
• Dental insurance
• Vision insurance
• Disability insurance
• 401(k)
• Paid time off
• Paid Holidays

No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.