Assistant Property Manager

Job Title: Assistant Property Manager 

Reports to: Property Manager 

Responsibilities: 

Leasing 

• Conducts property tours including amenities and surrounding neighborhood features.
• Complete thorough follow up on all leads and monitor conversion rates. 
• Accurately processes application paperwork including employment, residency, background checks and credit reports and keeps confidential resident files. 
• Assists in social media marketing, outreach marketing, housing fairs and resident events o Prepares weekly traffic/renewal status reports. 
• Handles and coordinates all details of move-ins and move-outs. 
• Prepares and reviews Lease paperwork, Property Rules and Regulations and all Addendums to new residents and lease renewals with existing residents. 

Collections 

• Responsible for the timely collection and deposit of all rental income. 
• Assists with late notice distribution and follow up with residents to collect rent. o Assists with collection payment plan coordination and report daily on the attempts made to collect. 
• Prepares activity reports and maintain all records including NSFs, concessions, and rent increases resident file. 
• Initiates all necessary evictions and collections by preparing copies and forwarding all appropriate paperwork to Baer. 
• Keeps record of all evictions and collections and ensure all are followed through to  completion. 

Customer Service 

• Resolves resident complaints in a friendly and professional manner and alert Property Manager of pertinent issues and concerns. 
• Follows up with all maintenance requests once received and send a confirmation e- mail once completed ensuring the resident is satisfied with the repair. 
• Communicates with the maintenance team and vendors for all on-site preventative  maintenance and repairs. 
• Prepares and distributes market surveys monthly and be familiar with the surrounding  markets, competitors and trends 
• Assists in walking move-outs and help coordinate turns with vendors 
• Assists in walking units once vendors/maintenance complete turns for accuracy and completeness. 
• Follows HTC policies and procedures in accordance with Fair Housing Laws, ADA regulations and guidelines; send formal notices to residents who are in violation of their residential Lease.

Leadership 

• Exhibits excellent communication and listening skills with team members, residents and prospects. 
• Shows a commitment to company goals, values and the success of the property o Ability to learn and work on computer software programs including but not limited to: Microsoft Outlook, Excel, Word and Skyline Software. 
• Completes Grace Hill continuing education courses monthly. 
• Commitments to ongoing professional and personal development through  committee meetings and special projects. 

Team Building 

• Maintains a “team spirit” and work well with the entire staff. 
• Maintains a professional appearance and good attitude at all times. 
• Assists manager with any requested work to be done on the property. 
• Be cooperative to owners and property manager’s requests.