Desktop Support Analyst
- $23 Hourly
- Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
- Full-Time
DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row! What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Work-life balance is vital to our positive culture.
We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH!
We are currently hiring an onsite Desktop Support Analyst in Morton, IL!
- Monday-Friday, 7:30am - 4:00pm
- $23/hr
Essential Functions:
- Provide support for Windows, mobile devices, and basic network troubleshooting/support as well as Zebra printers/handheld devicesImaging utilizing SCCM or similar
- Responds to tickets and/or calls dispatched from the ITSM tool (account lockouts, break/fix, lease refresh, hardware failures, software installs, etc)
- Diagnoses problems with IT equipment and peripherals and able to resolve with minimal supervision
- New Hire equipment distribution and set up
- Asset inventory Management
- Performs installation and/or support of IT products and software
- Performs additional application installation and/or configuration according to standardized guidelines
- Mobile Device Management, User Support and User Awareness
- Performs hardware and/or software relocation, changes or upgrades
- Disassembles and reassembles hardware equipment and perform part replacement
- Completes necessary administrative work to track, document, and demonstrate completion of maintenance calls and/or installation activities
- Communicates effectively with team members as well as utilizing the Team Channel for any escalations/assistance and contribute to the Knowledge Base
- Develops and maintains a high level of customer satisfaction and maintains customer relations
- Develops understanding of computer and/or software operating systems and application interaction
- Able to write processes and documentation; and assist in training new hires.
Essential Skills:
- Ability to work with minimal to no supervision and provide top quality service
- 5+ or more years of experience showcasing increasing levels of knowledge and ability
- Experience with VIP "White Glove" executive support
- Experience with ITSM Ticket Tools (ServiceNow, Remedy, etc)
Desirable Skills:
- Prior experience working in a large, factory/manufacturing environment
- IT certifications a PLUS (A+, MCP, etc)
- Medical, Dental, Prescription, Vision, Life and Disability Insurance
- Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
- Employee Assistance Program and Comprehensive Wellness Program
- 401 (k) Retirement Savings Plan with company match
- Paid Holidays and Vacation Time
- Continuous Learning and Development Programs
- Employee Referral Programs
- Pet Insurance plans
- Growth opportunities
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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