Corporate Receptionist

SUMMARY:
Seeking a Corporate Receptionist who can provide 5-star customer service to internal and external customers and clients over email, on the phone, and in person. The primary customer base includes callers, visitors, community members, vendor partners, and employees.  Receptionists provide assistance with a variety of administrative activities and tasks including greeting and checking in guests, distributing badges, providing resources to callers, and assisting with projects and audits. Receptionists are solution providers and seek to provide a memorable customer centric experience through each interaction. Position will train in Seattle, then the Receptionist work will be performed in Redmond, Kirkland and Bellevue. The shifts are 7:20a to 3:50p and 9:35a to 6:05p.

KEY RESPONSIBILITIES/ ESSENTIAL FUNCTIONS:
  --  Facilitate the opening and/or closing of service locations
  --  Responsible for building knowledge and understanding current and future scheduled events/maintenance/and service provider locations.
  --  Follow proper procedures to hang and maintain customer posters in all buildings ensuring a presentable environment at all times
  --  Ensure program service level agreements and operation standards are exceeded
  --  Work collaboratively across the organization with different job levels and departments.
  --  Work collaboratively with employees and other vendor partners, ensuring the team is always acting as a solutions provider to our customer and vendor partners.
  --  Immediately report any suspicious persons, calls and packages to Corporate Security, supervisors and Global Real Estate and Facilities.
  --  Maintain appropriate levels of reception forms and supplies. Take weekly inventory and communicate to the supervisor when supplies need to be ordered.
  --  Distribute confidential assets for employees and/or vendor partners and update associated tracking logs.
  --  Ensure physical presence of lobby & workrooms exceed overall visual presence expectations and commissioning standards
  --  Additional special projects as assigned
Customer Experience
  --  Welcome customers upon entrance, act as the point of reference for guests & employees who need assistance or information. Understanding and anticipating customer's needs and providing them with personalized solutions and becoming the customer go to solutions provider.
  --  Utilize organization-specific computer programs to check-in guests and confirm validity prior to entering space. Issue loaner badges according to the specified operating procedures, as requested.
  --  Provide support to customers via phone, email or in person to callers, visitors, community members, vendor partners and all guests.
  --  Help resolve any escalations with guests and visitors in a professional and polite manner. Immediately communicate escalations to the supervisor and call security for assistance, if necessary.
  --  Be knowledgeable of local places to eat and other landmarks to visit within the Region and offer information to employees as requested.

NEEDED EXPERIENCE & REQUIREMENTS:
  --  Education: High school diploma or GED required. Associate preferred
  --  Minimum 1 year customer service, signage installation, or administrative support experience
  --  Proficiency with MS Windows, Excel, and Outlook email
  --  Trustworthy; ability to work well independently as well as collaboratively in a team setting.
  --  Strong attention to detail with a focus on adhering to project guidelines.
  --  Effectively and concisely communicate verbally and electronically with customers and colleagues of all levels.
  --  Display flexibility in an ever-changing environment, adapting to changes in priority and/or project requirements.
  --  Effective time management, balancing multiple projects at any given time.
  --  Commitment to work in an inclusive and diverse environment.
  --  Ability to understand, interpret and follow policies and procedures.

WORKING CONDITIONS & PHYSICAL DEMANDS
  --  Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
  --  Will need to carry supplies to other buildings.
  --  Encompasses a combination of desk work and actively visiting several buildings so the ability to walk consistently within a 1.5-mile radius is required.
  --  Ability to read, write, communicate, and comprehend the English language.
  --  Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
  --  Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
  --  Ability to work flexible hours including occasional changes in schedule according to project needs. Occasional earlier or later start times, nights and weekends may arise.
  --  This is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit.