Inside Sales Representative

A leading wholesale supplier to the heating, air conditioning, and refrigeration industry needs to hire two (2) Inside Sales Repesentatives immediately.

Counter Sales 

Priority areas include establishing customer relationships, filling orders, sizing and selling equipment and limited telephone marketing. Knowledge of HVAC/R equipment is helpful, however Company will train the quaified candidate. 

Responsibilities: 

• Determines customer replacement HVAC/R parts.
• Uses computer, catalog, telephone or any other resources to meet or exceed customer needs.
• Recognizes products most commonly purchased by customers and resolves commonly encountered issues.
• Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions.
• Processes customer transactions by entering and printing quotes, as well as processing warranties.
• Balances cash drawers, creates credit invoices, processes pick/pack orders and will-call.
• Helps achieve sales and profit targets and follows sales process, including resolving customer complaints.
• Stays informed of new products and utilizes opportunities to educate self, co-workers and customers.

Qualifications: 

• A High School Diploma or a G.E.D. Associates or Bachelor s degree.
• Ability to work independently and collaboratively with other members of the team.
• Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred).
• Two years experience in a wholesale environment with counter experience in HVAC/R industry (preferred).
• Must be a customer and detailed-oriented individual.
• Must possess excellent verbal, written, and communication skills.
• Energetic and effective demeanor with a positive attitude that is conscientious, enthusiastic and articulate.
• Uses logic and reasoning to identify the best solution, conclusion or approach to problems.
• Must be willing to learn and keep current with the latest developments and technology in the industry.
• Must be able to comprehend business math calculations and run a point-of-sale terminal.
• Demonstrate diplomacy, tact, and a professional demeanor.

Benefits 

• Team-oriented, energetic environment
• Strong benefit package (medical, vision and dental insurance)
• Competitive salary - $20 - $23 per hour starting.
• Great opportunities for advancement within this fast growing organization.