Client Success Analyst (Remote)

About the role:

The Client Success Analyst (CSA) is responsible for facilitating the work product between Apixio and our clients. This person will understand internal and client processes, handle internal and external client requirements gathering, analysis, solution documentation, integration and delivery validation. This person will lead meetings, recommend best practice solutions and processes, prepare documentation, monitor inventory, and support process management for clients as well as colleagues.

Who you are:

• Analyze, document, and maintain internal and external client's business requirements and processes through document analysis, interviews, virtual meetings, and workflow analysis.
• Support internal Operations teams through regularly scheduled team meetings to determine appropriate process is handling changing needs including rule changes, process flow modifications, escalations.
• Monitor client inventory in Apixio and client systems.
• Perform requirements gathering to problem solve for client issues arising in Operations' day-to-day activities and implement appropriate processes to monitor resolution by utilizing the Client Action Log and Jira ticketing system.
• Communicate and discuss larger issues with IT and Operations teams, continuing to act as liaison between teams until issues fully resolve.
• Attend external working client meetings with leadership teams and communicate pertinent information to appropriate internal teams, acting as a support system to leadership.
• Support and administer internal or client training sessions by working with cross-functional internal teams.
• Set up new users for clients in Apixio systems.
• Perform QA efforts as necessary.
• Facilitate invoicing process.
• Other duties as assigned.

What Knowledge, Skills & Abilities you bring to the table:

• 2+ years' experience in data production preferred; and health industry knowledge and experience a strong plus.
• Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
• Prefer working experience as a Data Analyst or Business Data Analyst, PMP Certification is a plus, but not required.
• Experience managing multiple clients/projects in a team environment
• Experience independently structuring and executing complex analyses
• What will make you stand out:
  • Health Plan experience
  • Payment Integrity experience
  • If you have worked operationally in a health plan over a provider
  • PMP certification

After 3 months you will have accomplished:

• Familiarity with internal systems and assigned portfolio of clients
• Owning specific processes for clients in our True Cost platform

After 1 year you will have accomplished:

• Running proactively in your role - seeking out problems and driving solutions proactively
• Adepts and comfortable interacting directly with clients