CATIA Level 3 Admin Support

Job Title

CATIA Level 3 Admin Support

Job Description

IS Administration Support:
Daily monitoring, troubleshooting & administration of business applications including:
Technical leadership in support of IS engineering systems related to Computer Aided Design (CAD)
Strong understanding of integrating CATIA V5/V6, 3DEXPERIENCE applications including licensing into production environments.
Create and test deployment scripts and application patches.
Troubleshoot application issues. Work with end users and other supporting IS departments to define, reproduce and countermeasure issues.
Ability to create / maintain standardized processes.
Manage environment using Change Management Process.
Support emergency application changes or business requests.
Create detailed / clear documentations & problem reports.
Provide off-hours support as needed, both onsite & remotely.
Daily time management and accurate time reporting.
WORK EXPERIENCE REQUIREMENTS
Engineering application support Like CATIA V5/V6, 3DEXPERIENCE and etc.
Hands on experience with Linux/Unix
Experience creating and modifying scripts or applications to perform tasks using Powershell, bash, batch etc.
Strong knowledge of network like DHCP, DNS, F/W, NAT and so on.
Hands on experience with Active Directory Domain Services
Experience monitoring web server system components
Must be a self-starter and be able to follow & enforce defined division processes.
Must work well within a diverse integrated team environment.
Excellent organization & time management skills in addition to a high level of problem solving and analysis.
Ensure exceptional customer service & support with prompt problem resolution & follow-up for local and remote end users.
Experience with ServiceNow is a plus, but not required.
Experience with AWS is a plus, but not required.
Strong written and spoken communication skills
Proficient in Japanese is plus
Ability to travel up to 35%.
JUDGMENT REQUIREMENTS
Other than standard guidelines, procedures and assignments, little direction may be given. The candidate must be able to manage his/her time and assignments. Thoroughness in completing tasks on time with high quality is imperative. Information Security is a priority and the enforcement and adherence to corporate security policy is critical.
The candidate will interact with the entire Information Systems division, receive instructions, support projects and share status information, but will also be in contact with other groups to coordinate changes and obtain requirements.