CTS Manager (Location: Memphis, TN)

SUMMARY OF POSITION FUNCTION:

Plans, manages and administers the Center’s Career Transition Services Program.

MAJOR DUTIES AND RESPONSIBILITIES:

• Ensure that the CTS contractual goal is met during the appraisal period and to ensure individual CTS rating areas are at or above 100%.
• CTS report card (POMS-10) 100% overall according to monthly statistics.
• Provides supervision, training, assessment, and leadership for departmental staff.
• Ensure that each CTS is connecting with three (3) new potential employers each week and providing follow-through on the partnership.
• Coordinates and maintains linkages with multiple employers, organizations, agencies, etc., specifically including local/regional WIA partners, One Stop Career Centers, Youth Opportunity partners, Welfare to Work partners, etc.
• Ensure budget is maintained as described by the Administration/Finance Department.
• Creates links between students, employers and curriculum teams to ensure the successful delivery of CTS. Manage the Center CTS activities, including coordination of student transportation off center, documentation of student achievements, and evaluations related to student training.

• Identifies barriers to student training/placement and formulate plans for eliminating these barriers.
• Participates in employer-oriented community activities in order to foster student placement opportunities and to serve as an employer representative for ETR and the Center.

• Works with Center staff, employers, organized labor and the community to establish positive placements.
• Plans and coordinates activities to bring together the appropriate persons, including employers, educators, trainees, and center staff to insure the success of student placement.
• Generates placement opportunities that best match the training capabilities and needs of students with employers’ requirements.
• Ensures timely placement and retention of assigned graduates and former enrollees in quality jobs, the military, or further education and training opportunities.
• Works with business partners and the Career Technical Training Manager to identify or develop the appropriate curriculum required for student placement.

• Plans, organizes and controls the use of overtime and on-call staff to insure compliance with Center and ETR policy and procedures.
• Ensure that the Career Transition Department is fully staffed and that the staff are fully trained and prepared for their responsibilities.
• Ensure that CTS department is supporting all on center measures and actively participates in the weekly OMS meetings and other Center committees to support center functions and activities.
• Adheres to the PRH requirements and maintains integrity in all their work to meet the standards of the ROCA, COCA and OIG.
• Responsible for ensuring that the S/E feel that they will receive help in placement upon completion of the program.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

SKILLS/COMPETENCIES:

• Demonstrated knowledge of management practices; proven ability to lead and support a team
• Demonstrated working knowledge of the targeted job markets, area employers, armed forces recruitment offices, community agencies, etc.
• Strong interpersonal skills; excellent communication skills both oral and written; strong presentation skills
• Proven job placement marketing skills
• Ability to establish liaisons and interact with private and public agencies
• Meticulous documentation/recording skills and attention to detail; excellent time management skills
• Proficient in the use of computer software such as Microsoft Word, Excel, Power Point, Outlook, etc.

EDUCATION REQUIREMENTS:

• Bachelor’s degree. A combination of education and experience may substitute for the degree on a year-for-year basis.

EXPERIENCE:

• Two years related experience; one of which was in a supervisory capacity.

OTHER:

• Must possess valid driver’s license with an acceptable driving record.

ADA REQUIREMENTS:

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose an undue hardship on the company.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

PHYSICAL ACTIVITIES:

• Reading, writing and communicating fluently in English
• Hearing and speaking to express ideas and/or exchange information in person or over the telephone
• Seeing to read labels, posters, documents, PC screens, etc.
• Sitting, standing, moving about or walking for occasional or frequent periods of time
• Dexterity of hands and fingers to operate a computer keyboard and other office equipment
• Kneeling, bending at the waist, stooping and reaching overhead
• Retrieving and storing files and supplies; occasionally carrying and/or lifting light objects

WORKING CONDITIONS:

• Campus and general office setting
• Indoor and outdoor environment
• Driving to business locations, community agencies, etc.
• May be required to occasionally work a flex schedule to include evenings and/or weekends