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Transit Customer Service Jobs (NOW HIRING)

prwt

Clerk-Quality

Philadelphia, PA

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program. Key Responsibilities: Assist customer with their inquiries ...

prwt

Clerk-Quality

Philadelphia, PA

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program. Key Responsibilities: Assist customer with their inquiries ...

PRWT Services

Clerk-Quality

Philadelphia, PA

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program. Key Responsibilities: Assist customer with their inquiries ...

PRWT Services, Inc.

Clerk-Quality

Philadelphia, PA · On-site

$16 - $19.50/hr

The Customer Service Analyst (CSA) is to provide efficient handling, investigation, resolution, and customer care for the transit program. Key Responsibilities: • Assist customer with their ...

RATP Dev USA

Para Transit/Bus Driver

Tavares, FL

$15 - $18.75/hr

Promote exemplary customer service of the Lake County Transit System by providing safe, courteous, and dependable service while transporting customers. * Input information into computer-based ...

Benesch

Transit Event Customer Service

Baltimore, MD · On-site

$17.53/hr

Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting ...

Benesch

Transit Event Customer Service

Baltimore, MD

$17.53/hr

Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting ...

Benesch

Transit Event Customer Service

Baltimore, MD · On-site

$17.53/hr

Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting ...

RATP DEV USA

Para Transit/Bus Driver

Tavares, FL · On-site

$19.72/hr

Promote exemplary customer service of the Lake County Transit System by providing safe, courteous, and dependable service while transporting customers. * Input information into computer-based ...

North Central Regional Transit District

$20.82 - $22.32/hr

Position Description This is the entry-level classification in the Transit Driver series. Initially ... Provides customer service information in a courteous, professional manner; operates the automated ...

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How much do transit customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Transit Customer Service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is a Transit Customer Service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Transit Customer Service Representative, and why are they important?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.
More about Transit Customer Service jobs
What states have the most Transit Customer Service jobs? States with the most job openings for Transit Customer Service jobs include:
What job categories do people searching Transit Customer Service jobs look for? The top searched job categories for Transit Customer Service jobs are:
Transit Customer Service jobs near you
Infographic showing various Transit Customer Service job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Transit Analyst I

Transit Analyst I

Merced County Association of Governments

Merced, CA • On-site

$27.25 - $36.51/hr

Full-time

Posted 21 days ago

Job description

Description
This position is located at 357 West 18th Street, Merced, California, 95340.
Class specifications are only intended to present a descriptive summary of the range of duties and responsibilities associated with specified positions. Therefore, specifications may not include all duties performed by individuals within a classification. In addition, specifications are intended to outline the minimum qualifications necessary for entry into the class and do not necessarily convey the qualifications of incumbents within the position.
DEFINITION
Under the direction of the Transit Director, provide customer service, answer transit-related questions and perform related duties; compile, prepare and input data related to assigned activities and prepare required reports; perform various duties related to analytical and technical aspects of transit department and assigned systems.
LEVEL I AND II DIFFERENTIATION
The key differentiation between levels is years of experience in the role and level of progressive responsibility within this classification.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide customer service and perform related duties including answering general transit questions and selling passes; receive complaints and direct information to appropriate personnel as needed.
  • Assist with various public outreach duties related to department as needed.
  • Responsible for department analytics and statistical reporting to include program projections, data mining research, program quantitative analysis, making recommendations on program improvements based on data and trending.
  • Compile, prepare and input data related to assigned activities; compile ridership reports for various reports and presentations; gather data from the Agent Vehicle Logistics (AVL) system for liquidated damages; ensure accuracy of input data.
  • Prepare and maintain various reports related to assigned activities; assist with the preparation of public information documents; assist with assigned transit reporting including gathering data for required monthly reports and annual reports for Federal Transit Administration (FTA) and Caltrans.
  • Perform various duties related to technical aspects of transit department including assisting with the video monitoring system, updating assigned apps, updating the website, and generating videos for monitors on buses; assist with assigned transit technologies and planning and scheduling tools.
  • Provide input for purchase recommendations for Transit department.
  • Give presentations for the public regarding transit information and assigned activities; generate schedule brochures for routes as assigned.
  • Assist with scheduling and planning transit routes as assigned; gather ridership data, generate and modify routes, accordingly, generate route schedules and update routes in assigned programs.
  • Communicate with staff and various outside agencies to exchange information and resolve issues or concerns; represent department with the public, community organizations and other government agencies.
  • Provide oral and written translation and interpretation of correspondence, forms, letters, reports, and other materials from English to a designated second language from clear copy, rough draft and oral dictation as assigned by the position; ensure accuracy of translated materials.
  • Operate a variety of standard office equipment including multimedia devices, a computer and assigned software; drive a vehicle to conduct work as assigned.
  • Provide training to assigned personnel as required.
  • Perform related duties as assigned.

REQUIRED QUALIFICATIONS
Education and Experience
Transit Analyst I
Any combination equivalent to: Associate's degree related to municipal government, or a related field and two (2) years of progressive experience related to transit, customer service or a related field.
Transit Analyst II
Any combination equivalent to: Bachelor's degree related to municipal government, or a related field and three (3) years of progressive experience related to transit, customer service or a related field.
*Progressively responsible professional experience may substitute for education on a year-for-year basis.
Licenses and other Requirements
  • Valid California Class C driver's license.
  • Some incumbents in this classification may be required to be proficient in English and a designated second language and pass an oral and written proficiency test in a designated second language.

Knowledge of:
  • Standard office and administrative policies and procedures.
  • Applicable federal, State, and local laws, codes and regulations.
  • Common transit practices.
  • FTA regulations.
  • Standard office procedures, practices, and equipment.
  • Correct usage, grammar, spelling, punctuation, and vocabulary in English and a designated second language.
  • Oral and written communication skills.
  • Interpersonal skills using tact, patience, and courtesy.
  • Operation of a computer and assigned software.
  • Telephone techniques and etiquette.
  • Record-keeping techniques.
  • Basic math.

Ability to:
  • Learn the policies, procedures and guidelines assigned area.
  • Interact successfully with the public, in person and over the telephone.
  • Courteously respond to questions, concerns, and needs.
  • Interpret, explain, and apply applicable laws, codes, and regulations.
  • Work independently and as part of a team.
  • Operate a variety of office equipment including a computer and assigned software.
  • Prepare and maintain accurate records, reports, and files.
  • Perform clerical duties such as filing, duplications and maintaining records.
  • Utilize a computer and assigned software.
  • Communicate effectively both orally and in writing.
  • Understand and follow oral and written directions.
  • Establish and maintain cooperative and effective working relationships with others.
  • Make arithmetic computations with speed and accuracy.

WORKING CONDITIONS
Work Environment
  • Indoor/Office environment.
  • Driving a vehicle to conduct work as assigned.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Dexterity of hands and fingers to operate a computer keyboard.
  • Seeing to read a variety of materials.
  • Hearing and speaking to exchange information.
  • Sitting for extended periods of time.

The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties performed.
Fair Labor Standards Act (FLSA) Status: Non-Exempt
Last Revised: 3/17/26

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