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Transit Customer Service Jobs (NOW HIRING)

Quality Connections

Transit Driver - Part Time

Page, AZ

$17 - $19/hr

As such, drivers must provide excellent customer service to riding customers and to transit staff. Drivers must maintain an adherence and appreciation for safety in all aspects of their workday. Some ...

Shawnee Mass Transit District

Transit Driver

Mounds, IL · On-site

$14.50 - $18.50/hr

Salary: 15-18 SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

City of Wichita, KS

Customer Clerk - Transit

Wichita, KS · On-site

$13.65 - $19.28/hr

Wichita Transit, KS Job Type: Limited Part-time Job Number: Customer Clerk - TR Department ... Requires strong communication, customer service, and organizational skills in a fast-paced ...

City of Wichita

Customer Clerk - Transit

Wichita, KS · On-site

$13.64 - $61/hr

... Transit. Uses computers and standard office systems to access, interpret, and maintain records ... Requires strong communication, customer service, and organizational skills in a fast-paced ...

Quality Connections

Transit Driver - Part Time

Page, AZ · On-site

$17 - $19/hr

As such, drivers must provide excellent customer service to riding customers and to transit staff. Drivers must maintain an adherence and appreciation for safety in all aspects of their workday. Some ...

City of Wichita

Customer Clerk - Transit

Wichita, KS

$15.50 - $19/hr

... Transit. Uses computers and standard office systems to access, interpret, and maintain records ... Requires strong communication, customer service, and organizational skills in a fast-paced ...

North Central Regional Transit District

$20.82 - $22.32/hr

Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD ... Provides customer service information in a courteous, professional manner; operates the automated ...

Wabtec

Senior Director, Transit Services Sales

Chicago, IL · On-site

$164K - $235K/yr

This role owns the regional service sales strategy for transit customers, with full accountability for order intake, backlog, customer satisfaction, and long-term growth across multiple Wabtec P&Ls.

North Central Regional Transit District

$20.82 - $22.32/hr

Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD ... Provides customer service information in a courteous, professional manner. This includes operating ...

Beacon Mobility

Transit Driver

South Fallsburg, NY · On-site

$25 - $27/hr

Rolling V Bus Corp. A Transit driver is responsible for transporting clients from their pickup ... Provide courteous and professional customer service * Communicate effectively with dispatch and ...

Gobeacon

Transit Driver

South Fallsburg, NY

$25 - $27/hr

Rolling V Bus Corp. A Transit driver is responsible for transporting clients from their pickup ... Provide courteous and professional customer service * Communicate effectively with dispatch and ...

Wabtec

Senior Director, Transit Services Sales

Chicago, IL · On-site

$164K - $235K/yr

This role owns the regional service sales strategy for transit customers, with full accountability for order intake, backlog, customer satisfaction, and long-term growth across multiple Wabtec P&Ls.

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How much do transit customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Transit Customer Service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is a Transit Customer Service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Transit Customer Service Representative, and why are they important?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.
More about Transit Customer Service jobs
What states have the most Transit Customer Service jobs? States with the most job openings for Transit Customer Service jobs include:
What job categories do people searching Transit Customer Service jobs look for? The top searched job categories for Transit Customer Service jobs are:
Transit Customer Service jobs near you
Infographic showing various Transit Customer Service job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Transit Driver - Part Time

Transit Driver - Part Time

Quality Connections

Page, AZ

$17 - $19/hr

Part-time

PTO

Posted 6 days ago

Job description

Benefits:
  • Paid time off

Quality Connections - Express Transit is Hiring!
Transit Driver - Part Time
The Transit Driver plays an integral role in the everyday efficiency of Page Transit Express. As such, drivers must provide excellent customer service to riding customers and to transit staff. Drivers must maintain an adherence and appreciation for safety in all aspects of their workday.
Some of the Driver's responsibilities include:

  • Providing excellent customer service to customers and the transit team
  • Drive in a safe and courteous manner on the roadway
  • Be reliable with the administration of assigned route
  • Complete paperwork completely
  • Performing thorough pre/post-trip vehicle inspections
  • Background check and participation in a drug and alcohol program are required

Please email Ginger Burgess, Transit Manager, for more information!
gingerb@qualityconnections.org
(Proof of eligibility will be required upon offer of employment)
For All Express Transit Drivers(Page only): We are required by Federal Highway Administration Regulations, Title 49 Code
of Federal Regulations, Section 382.301, that all driver-applicants of this employer must be tested for controlled substances
and alcohol as a precondition for employment.
MINIMUM QUALIFICATIONS: any combination of education, training, or experience that demonstrates the ability to perform the duties of the position. Must be at least 18 years of age, a high school graduate or equivalent. Must have a valid Arizona Drivers License and a clean driving record for the last 3 years. Must be able to pass the State of Arizona Department of Public Safety background check.