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Transit Customer Service Jobs (NOW HIRING)

Shawnee Mass Transit District

Transit Driver

Mounds, IL · On-site

$14.50 - $18.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Anna, IL · On-site

$15.50 - $20/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Karnak, IL · On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Anna, IL · On-site

$15.50 - $20/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Vienna, IL

$15.25 - $19.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Metropolis, IL · On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

North Central Regional Transit District

$21.65 - $23.15/hr

Position Description This is the entry-level classification in the Transit Driver series. Initially ... Provides customer service information in a courteous, professional manner; operates the automated ...

Shawnee Mass Transit District

Transit Driver

Metropolis, IL · On-site

$14.75 - $18.75/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

GRTC Transit System

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

Located just ten minutes from downtown, GRTC's headquarters power 30,000 transit trips a day, with ... Customer Service email, Bus Tracker and GRTC.com). * Represent GRTC with proper communication ...

North Central Regional Transit District

$21.65 - $23.15/hr

Position Description Under immediate (Transit Driver I) or general (Transit Driver II) supervision ... Provides customer service information in a courteous, professional manner; operates the automated ...

City of Wilsonville

Transit Driver

Wilsonville, OR

$25.81 - $32.56/hr

You enjoy helping people and providing outstanding customer service. You are dependable and ... The Transit Driver reports to the Transit Field Supervisor Responsibilities ESSENTIAL JOB FUNCTIONS ...

City of Wilsonville, OR

Transit Driver

Wilsonville, OR · On-site

$25.81 - $32.56/hr

Transit Operations Opening Date: 08/25/2026 Closing Date: 9/25/2026 5:00 PM Pacific Position ... You enjoy helping people and providing outstanding customer service. * You are dependable and ...

North Central Regional Transit District

$21.65 - $23.15/hr

Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD ... Provides customer service information in a courteous, professional manner; operates the automated ...

Franklin Transit

Transit Bus Operator

Turners Falls, MA · On-site

$21 - $25.57/hr

Franklin Transit Management (FTM) is currently seeking full-time and part-time transit bus drivers ... Past customer service experience is preferred. Contact Information For further information ...

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Transit Customer Service information

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How much do transit customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a transit customer service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.

What are some common challenges faced by transit customer service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

What states have the most Transit Customer Service jobs?

States with the most job openings for Transit Customer Service jobs include:

What are popular job titles related to Transit Customer Service jobs?

For Transit Customer Service jobs, the most frequently searched job titles are:

Transit Customer Service jobs near you
Infographic showing various Transit Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Transit Driver

Mounds, IL • On-site

Shawnee Mass Transit District
Trucking • 51 - 200 employees
Learn more about Shawnee Mass Transit Districtexternal

$14.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of the general public in a safe manner. Duties include coordinating daily transportation schedules, insuring efficient route operation, performing inspections to insure safe and lawful operation of the bus, maintain paperwork, and making sure bus is clean at all times.


Requirements:


  • Availability to work all shifts
  • Good driving record
  • Above-average customer service skills
  • Must have or obtain class C CDL with passenger endorsement within 1 month of employment. SMTD will provide training to obtain CDL.
  • Background and criminal record along with drug test


Benefits:


  • Illinois Municipal Retirement Fund with company contribution
  • Dental Insurance
  • Vision Insurance
  • Very Affordable Health Insurance (No cost plans offered)
  • Yearly Raises
  • Flexible Spending Accounts
  • Company Paid Life Insurance
  • Paid Time Off (Sick, Personal, and Vacation)
  • Paid Holidays
  • AFLAC Supplemental Insurance
  • Eligible Employer for Public Service Loan Forgiveness 
  • Making a real difference in the lives of the passengers you serve


Apply in person at 100 Smart Drive, Vienna, IL or visit our web site at www.shawneemtd.com for an application.


We are a Drug Free Workplace. We are an Equal Employment Opportunity Employer. Federal Regulations require all drivers to have pre-employment drug testing. SMTD does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, height, weight or marital status.