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Transit Customer Service Jobs (NOW HIRING)

RATP DEV USA

Para Transit/Bus Driver

Tavares, FL · On-site

$19.72/hr

Promote exemplary customer service of the Lake County Transit System by providing safe, courteous, and dependable service while transporting customers. * Input information into computer-based ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Vienna, IL · On-site

$15.25 - $19.50/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Karnak, IL · On-site

$15 - $19.25/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Mounds, IL · On-site

$14.50 - $18.50/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

SHAWNEE MASS TRANSIT DISTRICT

Transit Driver

Anna, IL · On-site

$15.50 - $20/hr

Transit Driver SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Hampton Roads Transit

Customer Service Manager

Norfolk, VA · On-site

$79K - $103K/yr

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton ...

Shawnee Mass Transit District

Transit Driver

Karnak, IL · On-site

$15 - $19.25/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Karnak, IL · On-site

$15 - $19.25/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Vienna, IL · On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Metropolis, IL · On-site

$14.75 - $18.75/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Mounds, IL · On-site

$14.50 - $18.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Vienna, IL · On-site

$15.25 - $19.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Mounds, IL · On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Shawnee Mass Transit District

Transit Driver

Anna, IL · On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

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Showing results 21-40

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Transit Customer Service information

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$26

How much do transit customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a transit customer service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.

What are some common challenges faced by transit customer service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

What states have the most Transit Customer Service jobs?

States with the most job openings for Transit Customer Service jobs include:

What are popular job titles related to Transit Customer Service jobs?

For Transit Customer Service jobs, the most frequently searched job titles are:

Transit Customer Service jobs near you
Infographic showing various Transit Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Para Transit/Bus Driver

Tavares, FL • On-site

RATP DEV USA
Trucking • 5 - 10K employees
Learn more about RATP DEV USAexternal

$19.72/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Operate transit buses safely on prescribed routes and conduct pre and post trip vehicle inspections.

  • Collect and record bus fares and transfers according to procedures.

  • Assist customers, including those with disabilities, in boarding and securing mobility aids.

RATP Dev USA rating

6.2

Company rating: 6.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

88th of 101 rated public transport

Job description

Description
Job Summary:
The Bus Driver will safely operate transit buses of varying sizes transporting customers within routes established by the Public Transit System in accordance with applicable Transit Management work rules, policies, and procedures. Includes adherence to Federal Motor Carrier Safety Regulations and other state and local traffic laws. Must meet Department of Transportation Physical Standards.
Essential Functions/Process Responsibilities include the following; other duties may be assigned as necessary:
  • Operate transit buses safely on prescribed routes as directed. Conduct pre and post trip vehicle inspections and document on appropriate forms.
  • Collects/records bus fares, and transfers in accordance with Lake County Transit procedures.
  • Promote exemplary customer service of the Lake County Transit System by providing safe, courteous, and dependable service while transporting customers.
  • Input information into computer-based equipment such as Automated Vehicle Locator (AVL) Automatic Passenger Counter (APC), fare-box and destination displays (requires touch key entering) as technology exists.
  • Able to read and interpret maps and complex schedules and provide route and schedule information to transit customers.
  • Assist in the boarding of disable customers who require the aid of accessible vehicles (wheelchairs/scooters) for the purpose of mobility. Involves bending, stooping and twisting while securing belts and straps to ensure the patron and vehicle is tied down in a manner that ensures a safe ride (Ability to push pull wheelchair patrons).
  • Operate two-way bus radio system in accordance with Lake County Transit established policies and procedures and the Federal Communication Commission (FCC).
  • Announce major streets, stops and destinations per ADA regulations.
  • Adhere to the uniform application of the Labor Agreement, Performance Code, Safety Procedures and Operational Bulletins.
  • Requires prolong sitting while driving/operating transit bus. Includes reaching above head to adjust mirrors and destination signs during pre-trip inspection
  • Other duties as assigned

Requirements
MINIMUM REQUIREMENTS:
  • Must maintain a Commercial Class "A" or "B" CDL Driver's License with Passenger Endorsement. CDL training is available.

Preferred Education and Experience:
  • Effective oral and written communication skills, with the ability to effectively communicate with employees at all levels of the organization and the general public.
  • Ability to problem-solve under stressful conditions and tight time lines.
  • Ability to establish and maintain effective working relationships with a diverse population.
  • Ability to effectively manage and resolve customer conflicts.
  • Ability to work in a "Team" focused environment and assist other "Team" members achieve their objectives.

Job Types: Full-time, Part-time
--Equal Opportunity Employer - Disability and Veteran
#busdrivers
#RATPDevUSA
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:
  • Monday to Friday
  • Weekend availability

License/Certification:
  • Driver's License (Required)
  • CDL B (Preferred)
  • Passenger Endorsement (Preferred)

Work Location: One Location

What RATP Dev USA employees say

Pay

Hours and flexibility

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