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Transit Customer Service Jobs (NOW HIRING)

Transit Driver

Karnak, IL ยท On-site

$15 - $19.25/hr

Salary: 15-18 SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Vienna, IL ยท On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Mounds, IL

$14.50 - $18.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

$20.82 - $22.32/hr

Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD ... Provides customer service information in a courteous, professional manner; operates the automated ...

Transit Driver

Karnak, IL ยท On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Metropolis, IL ยท On-site

$14.75 - $18.75/hr

Salary: 15-18 SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Mounds, IL ยท On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Anna, IL ยท On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Anna, IL ยท On-site

$15.50 - $20/hr

Salary: 15-18 SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Bus Operator

Turners Falls, MA ยท On-site

$21 - $25.57/hr

Franklin Transit Management (FTM) is currently seeking full-time and part-time transit bus drivers ... Past customer service experience is preferred. Contact Information For further information ...

Transit Driver

Vienna, IL ยท On-site

$15.25 - $19.50/hr

Salary: 15-18 SMTD is looking for both full time and part time transit drivers. Responsible for ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Metropolis, IL ยท On-site

$15 - $18/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Vienna, IL

$15.25 - $19.50/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Anna, IL

$15.50 - $20/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Transit Driver

Karnak, IL

$15 - $19.25/hr

SMTD is looking for both full time and part time transit drivers. Responsible for transportation of ... Above-average customer service skills * Must have or obtain class C CDL with passenger endorsement ...

Customer Clerk - Transit

Wichita, KS ยท On-site

$13.65 - $19.28/hr

Wichita Transit, KS Job Type: Limited Part-time Job Number: Customer Clerk - TR Department ... Requires strong communication, customer service, and organizational skills in a fast-paced ...

$20.82 - $22.32/hr

Operates transit vehicles in revenue and non-revenue service while in strict compliance with RTD ... Provides customer service information in a courteous, professional manner. This includes operating ...

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Transit Customer Service information

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How much do transit customer service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for transit customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Transit Customer Service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is a Transit Customer Service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

What are the key skills and qualifications needed to thrive as a Transit Customer Service Representative, and why are they important?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.
More about Transit Customer Service jobs
What states have the most Transit Customer Service jobs? States with the most job openings for Transit Customer Service jobs include:
What job categories do people searching Transit Customer Service jobs look for? The top searched job categories for Transit Customer Service jobs are:
Infographic showing various Transit Customer Service job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Kitsap Transit is hiring Transit Operators (Drivers)

Kitsap Transit is hiring Transit Operators (Drivers)

Kitsap Transit

Bremerton, WA โ€ข On-site

$27.28 - $38.26/hr

Part-time

Medical, Retirement

Posted 8 days ago


Job description

Purpose of the Job Kitsap Transit is seeking customer service specialists to help drive our community. Start your career with Kitsap Transit as a bus driver today. Are you passionate about delivering exceptional customer service and making a positive impact in your community.

As a bus driver, you will be responsible for providing top-notch customer service while efficiently and safely transporting passengers to their destinations in a safe and courteous manner. You will build and maintain relationships with passengers and fellow employees, fostering a positive partnership through your service to the communities in Kitsap County. Please note that training requires full-time availability.

If you're interested in a career that helps move our community and offers work-life balance, apply today. Characteristic Duties and Responsibilities Prerequisites For the Job: - Excellent customer service skills - A valid driver's license for at least 5 years - A willingness to learn (no experience required!) - A strong work ethic and a desire to serve others - The ability to work split shifts, holidays, weekends, and evenings - The ability to pass an FTA drug screen and a pre-employment physical Minimum Qualifications and Knowledge Skills and Other Characteristics Ideal Candidates: - A team player - Passionate about helping others - Responsible and reliable - Looking for a career, not just a job - Safety-minded Job Benefits: - Competitive salary and great benefits - Public Employees Retirement System - Medical coverage for you and your dependents - Generous leave starting at 6.76 hours per pay period after starting - Paid training to obtain a Commercial Driver's License (CDL) Starting Pay: - Paratransit Driver: $27.28/hr., annual increases to $37.11 at year 7, per current wage chart. - Fixed Route Driver: $28.54/hr., annual increases to $38.26 at year 7, per current wage chart

Join us and be part of a team that makes a difference. Licenses/Certifications, Benefits, ADA and Other Requirements APPLICATION PROCESS Only complete online applications will be accepted. Incomplete application packets will not be considered.

PHYSICAL REQUIREMENTS: You must be in good physical condition including eyesight correctable to 20/40, and have normal speech and hearing ability. You must pass a pre-employment physical capacities test, CDL physical examination and a drug screen prior to hire. Additionally, you must pass a practical fit test to ensure that you have sufficient strength to operate a large vehicle and help passengers in wheelchairs with their personal belongings.

You must be able to fit comfortably in the driver's seat, safely and effectively reach and operate pedals and equipment and push/pull manual wheelchairs with passengers in them. WORKING CONDITIONS: Sit and operate a bus for long periods with few breaks. Turn side-to-side and reach overhead to adjust mirrors and push/pull a force of 20 pounds.

Lift up to 25 pounds overhead. Lift up to 50 pounds to assist passengers with bags or packages. Partial lift/slide of wheelchair on the bus (up to 115 lbs.

of force). Bend, squat, kneel to secure wheelchairs, to install tire chains, and to complete pre-trip inspections of vehicles. Climb up and down steps to get on and off the bus frequently.

The successful candidate will be expected to meet the qualifications for the position and perform the essential duties with or without reasonable accommodations. Selection Process - Applicants who meet the minimum requirements may be scheduled for a variety of tests to demonstrate knowledge, and skills for the position as well as an interview. REASONABLE ACCOMMODATION Kitsap Transit is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities.

To request disability accommodation in the hiring process, contact jobapplada@kitsaptransit.com or 360-479-4348 (TDD). VETERANS SCORING If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010, you must answer all questions regarding Veterans Scoring Criteria Status Declaration in the application and upload a copy of the substantiating document as listed in the application. For question regarding the job announcement and/or application: Janel Silver or email: JanelS@kitsaptransit.com or (360) 473-1138.