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Transit Customer Service Jobs in Alberta (NOW HIRING)

51RP - Southland Transportation LTD

CA$27/hr

Transit Driver Cold Lake Bus Lines is currently hiring for Transit Drivers - part-time positions ... Provide superior customer service and assist with passenger questions/inquiries Transportation is ...

Cold Lake Bus Lines

CA$27/hr

Transit Driver Cold Lake Bus Lines is currently hiring for Transit Drivers - part-time positions ... Provide superior customer service and assist with passenger questions/inquiries Transportation is ...

Southland Transportation

Para-Transit Driver

Calgary, AB · On-site

CA$25.50/hr

Para-Transit Driver Why You Should Choose SOUTHLAND * Paid training * Benefits package ... Services (STS) team! Drivers are responsible for safely transporting special needs customers on a ...

City of Red Deer

Transit Bus Operator

Red Deer, AB · On-site

CA$31.62 - CA$35.13/hr

Provide multiple types of service, including fixed route, charter, school specials, overloads, and ... Fare Collection & Customer Interaction - Oversee fare payment, issue and collect transfers, and ...

Arcadis

Bridge Design Lead, Rail and Transit

Calgary, AB · On-site

Your focus will be to ensure that all work meets and exceeds customer quality requirements, while ... Additionally, you will provide technical engineering services during construction by reviewing shop ...

Southland Transportation

Charter Driver

Calgary, AB · On-site

CA$20.50 - CA$27/hr

... customer service. Drivers must display strong communication skills, both written and oral, in ... Types of equipment driven can include transit, coach, and school bus; training provided * Organized ...

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Transit Customer Service information

What is a transit customer service representative?

A Transit Customer Service representative assists passengers by providing information about public transportation services, schedules, fares, and routes. They handle customer inquiries, resolve complaints, and ensure that riders have a positive experience using buses, trains, or other transit systems. These professionals may work at transit stations, call centers, or online platforms, acting as a vital link between transit agencies and the public. Their role is essential for maintaining efficient operations and high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with transit scheduling software, ticketing systems, and customer relationship management (CRM) tools is often required. Patience, active listening, and a positive attitude help representatives effectively address rider concerns and diffuse challenging situations. These skills and qualities are crucial for ensuring positive passenger experiences and maintaining the efficiency and reputation of transit services.

What are some common challenges faced by transit customer service representatives, and how can they be managed?

Transit Customer Service representatives often encounter high volumes of inquiries and must address diverse passenger needs, including complaints, lost items, and schedule changes. Managing these challenges requires strong communication skills, patience, and familiarity with transit systems. It's helpful to stay updated on service changes and use internal resources or escalation procedures for complex issues. Team support and regular training are key to maintaining service quality and handling stressful situations effectively.

What is the difference between Transit Customer Service vs Bus Driver?

AspectTransit Customer ServiceBus Driver
Required CredentialsCustomer service training, possibly a high school diplomaCommercial driver's license (CDL), specialized driving training
Work EnvironmentIndoor customer service stations, transit officesOn the road, driving buses, in various weather conditions
Employer & Industry UsagePublic transit agencies, transportation servicesPublic transit agencies, private bus companies
Common Search & ComparisonCustomer service roles in transitDriving roles in transit

Transit Customer Service and Bus Drivers both work within the public transportation industry, but their roles differ significantly. Transit Customer Service focuses on assisting passengers, handling inquiries, and managing ticketing, often indoors. Bus Drivers operate vehicles, requiring a CDL and driving skills, and spend their time on the road. Both roles are essential for transit operations but serve different functions within the industry.

Transit Customer Service jobs near you
Infographic showing various Transit Customer Service job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Transit Driver (Casual) - Jasper

Jasper, AB

Keolis Transit America
Transportation and Warehousing • 1 - 5K employees
Learn more about Keolis Transit Americaexternal

$28 - $30/hr

Part-time

Posted 5 days ago

Job description

Statement:

Are you seeking a rewarding opportunity to drive in the breathtaking community of Jasper? Join our team as a casual Transit Driver and be responsible for safely transporting passengers while providing superior customer service!

Role purpose:

Safely transport passengers while providing superior customer service and demonstrating strong communication skills, patience, maturity, and initiative. This is a contract position with the possibility to extend.  

 

Knowledge and Experience:

  • Valid Class 1 or 2S driver’s license
  • Clear driver's abstract
  • Clear criminal record and vulnerable sector check
  • Strong knowledge of the Jasper roadways
  • Physical ability to push/pull wheelchairs up and down a ramp or onto lift

 

Skills:

  • Strong communication skills, patience, maturity, and initiative
  • Organized, punctual, and reliable
  • Calm, upbeat, and helpful manner
  • Excellent driving skills and habits

 

Key Accountabilities:  

Passenger Transportation

  • Transport passengers safely and according to established policy
  • Operate the shuttle vehicles in a safe manner in all-weather/road conditions
  • Provide information to and assist passengers in a courteous manner
  • Manage passenger behavior by quickly and effectively solving problems

 

Vehicle Operations and Maintenance

  • Conduct pre-and-post trip checks of vehicles prior to/after their use
  • Report vehicle maintenance issues

 

Communication and Reporting  

  • Maintain radio contact with base and use proper communications protocol
  • Report passenger emergencies and schedule concerns
  • Complete various forms of paperwork, as required
  • Assist with driver coverage by driving the shuttle bus

Hourly Rate: $28 to start, then $30 after 3 months’ probation

About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.

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